Client Service Coordinator

Hair Club - Toronto, ON (28 days ago)

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A Day in the Life of a Client Service Coordinator:
You'll be Responsible for the Centers administrative and office support functions along with any activities.
Facilitating new client and existing member flow.
Communicating important details across all departments
Actively manages all scheduling activities and responsible for delivering the ultimate client experience ("UCE") to all clients.

What You'll Need:
2+ years of administrative assistant and customer service experience.
Actively manages scheduling activities, including booking and appointment confirmations.
Assist with inventory management, including full responsibility of ordering and collections.
Persuasive selling techniques of promotions.
Ability to build trust and preserve strong client and team relationships.
Passionate and energetic about helping others, displaying genuine care and compassion
Have the ability to work independently and adapt to business needs.
Willing to continuously improve and eagerness to learn new skills and techniques.
Strong active listening skills
Bilingual (English/ Spanish) a plus.

Great Perks & Benefits:
Attractive work hours: Tuesday through Saturday, with Sundays and Mondays off. Salons are closed for most major holidays.

Receive the best benefits in the industry, including:
Paid time off (PTO)
Full, comprehensive benefits (medical insurance, dental insurance, life insurance and more)
RRSP
Tuition reimbursement
Company-paid training
A wealth of opportunities for growth and advancement
Hair Club is an Equal Opportunity Employer

Experience
Required
2+ years of administrative assistant and customer service experience.
Education
Required
High School or better
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization