Recreation Facility Receptionist

City of Richmond Hill - Richmond Hill, ON (7 months ago)

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Posting Id 247
Number of Positions 8
Department Community Services
Division Recreation and Culture Services
Shift You must be prepared to work flexible hours including evenings and weekends and statutory holidays
Rate of Pay $14.00 - $14.00 Hourly

Job Type Part Time
Posting Type Internal and External
Posting Date 01/01/2020
Application Deadline 12/31/2020
Position Summary

Reporting to the Coordinator of Community Centre Services, you will be responsible for providing customer service, reception and cashiering services for the community centre. Functions will include responding to and/or directing all telephone and counter enquiries, receiving/processing program registrations and facility admission fees, and providing accurate and timely information to the public, program participants and staff. You will also be responsible for processing membership applications, processing all revenues received, balancing daily revenue, assisting with program calls and performing other related duties as assigned.

Key Duties and Responsibilities:
Receive and process payment for registrations, memberships, daily programs, services and products using the ActiveNet - Point of Sale module.
Utilize the ActiveNet - Customers module as required, including the following:
Input program registrations.
Input membership registrations and issue membership cards, as well as forward membership card print requests to the Registrar’s office.
Handle customer registration inquiries including looking up participant registration information
Update client account information, including email addresses for the ActiveRH online registration system.
Assist with the printing and distribution of class lists and attendance sheets.
Follow all cash handling and deposit procedures in accordance with Richmond Hill Policies and Procedures.
Perform processing/reporting of all facility payments and daily cash balancing including accurately completing all appropriate forms in accordance with Richmond Hill Policies and Procedures.
Ensure that patrons pay the appropriate fees for admission to scheduled programs and activities.
Receive, track and sell garbage tags/transit tickets when required.
Perform other related duties as assigned.
Greet customers and maintain excellent customer service at all times.
Respond to enquiries from staff and patrons in a professional and courteous manner.
Perform telephone answering services by responding to enquiries and referring calls to other staff and departments.
Listen to and respond to or forward voicemail messages left in the main facility mailbox, as required.
Be familiar with and provide access to marketing materials including the Community Recreation Guide.
Assist in program follow-up calls including waitlists, cancellations, transfers, etc.
Education and Experience
Minimum 16 years of age.
Completed Grade 10 mathematics.
Required Skills/Knowledge
Team player with excellent customer service and communication skills.
Previous customer service or cashier experience would be an asset.
Good keyboarding skills and proficiency with word processing.
General office business skills.
Comfortable working with numbers.
Possesses a keen eye for detail and accuracy.
Able to handle customer enquiries effectively.
Able to function in a multi-task environment.
Able to work with minimal supervision.
Requires satisfactory Police Vulnerable Sector Check
Demonstrates good judgment and makes sound decisions
Shows commitment to personal growth, development, and leadership opportunities
Shares new ideas and challenges the status quo
Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
Takes initiative to participate in a culture of learning, mentoring, and sharing
Contributes to building and being a part of a positive culture
Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.