Group Housing Coordinator

Falls Avenue Resort - Niagara Falls, ON (4 months ago)

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Position: Group Housing Coordinator

Location: Canadian Niagara Hotels

Department: Sales

Why work for Canadian Niagara Hotels as a Group Housing Coordinator?

As a part of Canadian Niagara Hotels, you’ll have access to an amazing medical and dental benefits plan and discounts at hotels around the world. We’re a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.


Group Housing Coordinator Responsibilities:
Accountability to business results, our customers/guests, the team, and internal practices
Offering engaging, prompt, accurate and professional service to both internal and external clients
Accurate preparation of reports, file maintenance, contracts and correspondence
Accurate preparation and distribution of client files to prepare for Group and F.I.T arrivals
Accommodate inquiries by checking availability including systemic and reporting methods
Increase revenue with up-selling and cross-selling all business units
Drive guest loyalty through excellent customer service ensuring repeated business and revenue
Communicate customer needs and proactively resolve complaints independently
Maintain knowledge of Canadian Niagara Hotels’ products and services
Other duties as assigned

What you’ll need as a Group Housing Coordinator:
Experience: 1+ years’ experience in an administrative role preferred

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:
1+ years’ experience in a hospitality or customer service related field
Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, PMS, CI/TY or Delphi) preferred
Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills
Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, and quality awareness.
Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills
Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
Ability to work in a fast paced, high volume environment and respond quickly to changing needs
Demonstrate sales ability by effortlessly recommending, persuading, upselling hotel rooms to guests in order to maximize both the guest experience and hotel revenue

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