Business Systems Analyst

AG Globe Services - Markham, ON (30 days ago)

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Date Posted: January 24th 2020

Role: IT Business Solutions Analyst
Permanent Full time
Salary: $75,000 plus benefits and bonus
3 weeks vacation
Location: Markham, Ontario

Client Overview

Our client is a global company that offers security technologies, both in the physical and digital world. They develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data. Billions of people benefit from their technology innovations.

Position Summary:
IT Business Solution Analyst role requires a result driven individual well versed in industry trend on business and technology evolution with good understanding of the Systems/Software Development Life Cycle (SDLC) coupled with knowledge in chip, cryptography, and payment card technologies. Role requires systematic understanding the vision of the business and translating that vision into understandable requirements for development and testing teams.

Main Responsibilities:
To be Technical leader in the workspace
Facilitate requirements elicitation from clients and business stakeholders to synthesize findings into business/functional /technical requirements and architectural design.
Create a common understanding of the problem, the potential solutions and deliver solutions to internal and external clients in accordance with corporate standards and industry best practices.
Based on preferred solution create decisive plan of actions and next steps
Establish and document business and technical requirements on assigned accounts’ initiatives and projects.
Serve as the center of software development project team – interacting with business users and subject matter experts, project management, technical development, quality assurance, and end users.
Manage, categorize IT Business and Technical documentation using standard systems and platforms
Assist in the Business case development of IT projects, IT assessments, certification processes, audits, creation of Statement of Work (SOW) and RFP/RFI responses.
Provide resource allocation assessments for projects and RFPs.
Provide consulting and professional consulting and mentorship services to internal and external clients on payment technologies and solutions for data transfer, data mapping and processing, reporting, cryptography, printing, card productions and other technical and related disciplines.
Create and refine preliminary design / mockup of new functionality and develop flow charts, functional diagrams and descriptions to communicate application design specifications
Support IT Quality Control team in preparing test cases.
Participate and support IT Development and Testing.
Assist in administration of issue logs on assigned projects.
Provide knowledge and expertise to Account Executives to act as a SME and Technology point of contact.
Possess stakeholder management skills and presentation skills
Data analysis for gap analysis, risk assessment and statistical analysis.
Provide coaching to junior BSAs
Qualifications, Experience and Educational Requirements

Work Experience:
Working knowledge of Systems/Software Development Life Cycle and Project Management concepts.
Knowledge of Payment industry and EMV (Europay, Mastercard and Visa) is an asset.
Knowledge of Mobile Payment technology is preferred.
Minimum of 5 years of programming or technical support and testing experience.
High level of computer competency in Microsoft Office Products (MS Word, Excel, PowerPoint, Project, Visio)
Knowledge and understanding of UML
Knowledge of SAP Systems, iQ system, MS Power BI, OpenText Dialog Extreme, Confluence, JIRA, Salesforce, SharePoint.

Skills and Competencies:
Strong track record of leading technical solutions in fast paced, customer focused environment.
Analytical, detail-oriented with excellent planning and problem-solving skills.
Critical thinking
Strong commitment to professional client service excellence.
High level of urgency balanced against measured thinking and attention to detail.
Ability to work independently and take responsibility for actions.
Ability to conceptualize, analyze, and implement efficient workflows.
Ability to work successfully in fast paced Agile and cross-functional matrix environment.
Superior verbal and written communications skills including presentation at every level of the organization.
Communication skills and the ability to interact professionally with a diverse group (executives, managers, and subject matter experts).
Strong facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis
Technical knowledge of printing and secured card manufacturing process.
Excellent time management and multi-tasking skills.
Disciplined approach to reporting, metrics, and performance management.
Ability to lead team members.

Education:
A University degree in Computer Science / Information Systems or relevant technical discipline.
Programming experience with SQL Server, XML, C++, C, Java, Web services, Data communication methods an asset.
Strong understanding of client-server architectures, cryptography concepts and data management methodologies.
Strong understanding of requirement gathering concepts, test and used cases modeling, Jira defect tracking tool and testing methodologies
SAP system knowledge is nice to have