Account Advisor - Small Medium Enterprise

Global Payments Inc. - Toronto, ON (30+ days ago)

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Job Details:
Reporting to Team Leader, Small & Medium Enterprise, the primary purpose of the Account Coordinator is to generate revenue through up-selling and cross-selling, retain existing merchant accounts, build and maintain an excellent relationship with merchants while providing superior customer service for high value, small and medium enterprise.

Essential Responsibilities

Revenue Generation

Identify all sales opportunities within assigned Small Business Portfolios
Cross Sells/Up Sells of bank card services
Process terminal sales and upgrades
Manage re-pricing of merchants to profitable level where applicable
Promote and sell additional services offered by Global Payments and Existing Partners
Customer Retention / Account Maintenance

Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold
Maintain a high retention ratio
Add Locations Setups
Assist with equipment setups
Lead Integration Projects
Process account changes
New Merchant Location Setups
Integrated POS Setups
Customer Service

Represent as one stop Resolution
Ensure a 24-48 hour follow up with all Voice mail, Trackers, Emails
Provide strong follow up for all setups and orders
Minimize all escalation issues at first point of contact
Ensure all issues are documented in Tracker with follow-up resolutions

Required Qualifications

Post Secondary education, preferably with focus on Business, Sales and Marketing
1-2 years of Sales experience, preferably in a similar industry
A natural talent for negotiation
Strong outbound and inbound phone sales skills
Very good at building relationships and nurturing them via telephone and email
Exceptional written and verbal skills
Strong interpersonal skills with an emphasis on sales/superior customer service skills
Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
Excellent working knowledge of several PC based applications including: Word, Excel, Outlook, and Intranet
Strong analytical skills required to work independently and escalate to management when necessary
Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures
Bilingual in English and French

In order to attract and retain the best people we offer a comprehensive set of rewards which are fair and market oriented. Our definition of reward includes not only compensation but our investment in your career growth and development.

Compensation Depending on the position level, we offer a competitive industry-benchmarked package. The sales compensation structure consists of base salary and commissions.

Rewards & benefits Our benefit program in includes items such as: - Health (medical, dental, vision), Short-Term and Long-Term disability coverage, and life insurance plans - Retirement savings programs (Registered Pension Plan and Registered Retirement Savings Plan) – Employee Stock Purchase Program - Employee Assistance Program - Flexible working - Tuition Reimbursement Program - Gym Membership corporate rates - Volunteering opportunities ... and more!

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.