Business Analyst

IKO Industries Ltd. - Brampton, ON (6 months ago)

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IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

As a Digital Business Analyst you will be encouraged to continue to develop your skills, share your knowledge with team members and peers and effectively lead a project stream on a project. Your contribution to the success of our client work will rely on the skills and responsibilities you bring to each project.

A successful Digital Business Analyst is highly adaptable, shows strong initiative, is able to work independently, has a driving desire to grow professionally towards specific goals, and is energized by working in a team environment. This position requires a focus on client success, client-facing skills and a strong understanding of the project lifecycle and software development lifecycle.

You must bring leadership, analytical thinking, and be an inherent curiosity to the role. The successful candidate would be detail oriented with the ability and eagerness to learn and understand business, customer and technology needs. You take pride in your work, work collaboratively with team members and project stakeholders and value their contributions. You drive exceptional delivery of value for our customers and stakeholders at all levels. You are a creative thinker with excellent verbal and written communication skills and embrace detail but summarize and express it clearly and accurately.
We are looking for fun, intelligent, team-oriented people who want to work in an agile environment and believe in our values: Long Term, Performance, Humility, Sharing Knowledge, Integrity and Agility.

Key Responsibilities:
Lead projects from a Solution Delivery perspective, from design to delivery
Provide effort estimates and solution approaches for the business requirements and User Stories
Work within an Agile, Scrum-based, environment
Build and maintain accurate User Stories with User Acceptance criteria that will be used by developers, testers and shared with client to ensure that business value is effectively captured and realized
Liaise between the client and project team in evaluating business value of User stories and prioritizing them for execution by the team
Work with Scrum team members to determine implementation trade-offs that improve value and reduce cost while respecting the business requirements
Support and collaborate with the development team during the implementation of the requirements in order to clarify and refine User Stories
Create supporting technical documentation (matrices, sample calculations, field definitions, flow diagrams) where UI/UX designs and API definitions do not capture nuanced product requirements
Own the communication of ongoing changes to requirements and functionality appropriately across the team
Assist the Tech Leads with flow diagrams, tables, mock-ups and other methods to ensure features and stories are presented without ambiguity when designing the solution
Collaborate upstream with strategy team and downstream with Technology Architect
Position solutions and options to client business stakeholders
Play a direct role in client communications and expectation/scope management
Participate in requirements analysis, documentation of User Stories and development of acceptance criteria
Play a senior consulting role for specific areas of domain expertise including technology and solution choices to implement the solution
Support project and program managers to build project plans and timelines
Direct development methodology and play a role of technical leader within the team
Contribute to and execute on processes and practices towards delivery excellence, team happiness & client satisfaction
Supervise, mentor and coach Senior Developers and Act as a positive and supportive force within the team
Design and implement technology projects including documentation of user requirements, input into solution development, writing and coordination of test script execution, monitoring and training on system changes
Functional lead on complex projects from conception to implementation including leading interactions with internal architects, and/or 3rd. party Systems Integrators
Perform day-to-day troubleshooting and support of in house built and procured production systems
Develop/update materials for training end/key users; i.e. appropriate system process documentation, procedures and / or work instructions
Identify continuous improvement opportunities
Travel within North America and to some Europe locations maybe required

Qualifications:
8+ years’ experience as a Business Analyst, on large and complex technology projects with a focus on Sales and Customer service in the Manufacturing industry
Minimum 3 years’ experience with Customer Relationship Management (CRM) software-preferably Salesforce.com and Salesforce Communities
Demonstrative experience using native Mobile apps and Responsive Design to digital solutions to strengthen client brands, and improve customer relationships leaning on tools such as CRM
Strong analytical skills with developing new reporting analytics
Experienced with SDLC methodology run projects from Requirement Gathering, Design, Testing, Documentation Training through Implementation and Post Live Support
Previous experience in implementing Solution architecture for Ecommerce systems and integrations
Successful delivery of Ecommerce, Digital Marketing and CRM projects
Client-facing / Customer-facing experience to deliver solution overviews, webinars and training
Ability to communicate, produce documentation, prepare and lead client sessions, etc.
Strong ability to navigate ambiguity, overcome confusion and simplify complex situations
Solid presentation, facilitation, interview and workshop facilitation skills
Solid communication skills with ability and experience working with executive level staff
Experienced with large ERP applications; Oracle JDE is an asset
Previous experience with collaboration tools such as JIRA/Trello
University degree is required
PMI-PBA certification is an asset

Additional Skills:
Ability to present complex information clearly and concisely to different levels of the organization (written and verbal – i.e. PowerPoint)
Business process flows and modelling
Analytical and critical thinking skills
Working experience with a leading Ecommerce and Integration platform(s) including but not limited to
Salesforce
WordPress
Oracle Fusion Middleware
Exposed to or directly used ECM, or Web CMS
Integration Frameworks (SOAP, REST, JSON)
XML/XML Schema and experience with Data Modeling
UI/UX Design Principles
SharePoint experience is an asset
Basic knowledge of CSS/HTML/Javascript

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.