Service Advisor – Volvo Cars Victoria

Gain Group - Victoria, BC (30+ days ago)

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Location: Victoria

Volvo Cars Victoria is currently seeking a full-time Service Advisor to join their team.

How we attract the best of the best to join the GAIN Group:
We value your lifestyle and work-life balance.

Opportunities for you to expand and advance your career within the company

Competitive extended medical and dental coverage

Additional employee benefits that include discounted rates at all businesses within the GAIN Group including our 11 luxury automotive dealerships, GAIN Collision, Coachwerks Restoration and exclusive driving opportunities at the world-class Vancouver Island Motorsport Circuit.

Continued involvement in the community through sponsorships and donations

“Drive your own brand” programs that allow all our employees to drive the brand of their dream

Key Responsibilities:
Contribute to the operational effectiveness of the Service Department

Consistently provide the highest level of service to our customers

Listen to customers’ account of issues and symptoms to better understand issues and concerns

Ensure all vehicles progress through the shop in a timely and efficient manner

Conduct active vehicle side-service consultation, documenting any customer concerns

Explain the service process to clients so they understand what to expect

Update customers on the status of their vehicle throughout the day as required

Take calls regarding technical and service-related inquiries

Provide customers with an estimate of expenses

Prepare work orders for technicians and invoicing for customers

Work closely with the Service Manager, Technicians, Lot Attendants and other departments in the dealership

Requirements:
Honest and professional

Supportive team player

Strong problem solver

Excellent communication and interpersonal skills

Personable and presentable

Driven to provide the highest level of customer service at all times

A criminal record check and driver’s abstract report will be required upon hire