IT Field Technician

A&R Solutions - Vancouver, BC (30+ days ago)

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A&R Solutions is the largest automotive IT service provider in Canada. Currently servicing over 600 dealerships in Ontario, Quebec, Alberta and British Columbia, A&R offers a wide array of IT solutions ranging from fully managed services to project based solutions. We are currently looking for an IT Field Technician to service the Vancouver area.

IT FIELD TECHNICIAN

The IT Field Technician position is the first point of contact for IT related technical issues for our customers. Technical assistance is provided both over the phone and in person to ensure reliable operation of hardware and software for our customers. The IT Field Technician is a full time permanent position with work hours from 8:30am – 5:00 pm. Overtime hours/on call support may be required occasionally. The work environment is a mix of home office and dealership locations with some outside travel required.

Responsibilities include:

  • End user hardware support including PCs, laptops, smart phones, network switches, wireless printers, copiers and phone systems
  • End user software support for Microsoft Office Suite (2010, 2013 and Office 365), ADP & Reynolds DMS, CRM and various other software packages
  • Ensure all Helpdesk calls are properly entered into the call logging system and completed in a timely fashion
  • Setup, configuration and deployment of new and existing hardware and software
  • Provide end user training
  • Learn fundamental operations of commonly used software, hardware and other related IT equipment
  • Provide assistance in the purchase of new hardware and software
  • Ensure all Information Technology Policies and Procedures are followed

Job Qualifications:

  • College or University education in a related program is an asset but not required
  • 2+ years related work experience
  • Exceptional customer service/interpersonal skills
  • Must have valid driver’s license and own transportation
  • Must be able to lift 40lbs

Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

Experience:

  • previous IT support: 2 years (Required)