Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.
Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.
Compugen is an organization that reassures and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an ambitious and flexible environment. Our staff members have access to the latest and the greatest technologies in performing their daily activities.
Function in an Inside Sales capacity providing ongoing phone support and administrative assistance to the Account Representative
Liaise directly with the account in order to identify and resolve their needs
Direct contact with the customer and ensure that the customer has a high level of confidence in our ability to satisfy their needs
Attend face-to-face customer calls with the result that the customer gains further confidence in Compugen in general and their sales team specifically.
Supply quotes to the customer in a timely and effective manner
Check purchase orders for accuracy against the quote or standards before sending to the ISS in a timely manner
Provide technical assistance to the customer - answer technical queries and perform research when answers are not immediately available.
Ensure that orders are expertly expedited through the system.
Liaise with Administrative, Technical and Operations departments in order to provide smooth order flow and successful resolution of customer demands.
Resolve any order-related problems using tenacity, persistence and a high level of tact.
Manage Evaluation product.
Successfully promote and sell Compugen as a full service, benefited IT systems integrator
Maintain and develop a high level of knowledge of new technology and the company’s solution offerings
Prepare product transitioning and product roll-out for assigned accounts
You should be energetic, professional, dedicated and positive individuals who feel empowered to take ownership of their account and take whatever action is necessary to resolve account-related problems.
Experience in the IT industry is mandatory as is strong technical product knowledge.
A philosophy that customer service is meaningful above all and an ability to resolve customer needs in creative and effective manners is the key success factor of this role.
Previous experience communicating and assisting in the development, maintenance and service of large accounts is necessary.
Knowledge of marketing procedures, computer product technology (hardware, software and networks) and sales cycles.
Attention to detail and excellent communication skills.
Experience working in a VAR or distribution channel experience would be beneficial.
Technical certifications (A+, MCP, MCSE, HP/IBM/Cisco products, Network+, etc) are an asset.
Post-Secondary education would be an asset.
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.