Retail Administration Supervisor

Trail Appliances - Richmond, BC (30+ days ago)

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Trail Appliances is the leading independent appliance retailer in Western Canada. With 9 showrooms, a Clearance Centre, and offices in Richmond, Vancouver, and Annacis Island, we’re a fast-growing company with over 500 employees in British Columbia.

Respect, integrity, diversity, passion and laughter are cornerstones of our working culture. We’re a family-owned business that treats our employees like part of the family. We invest in training, because we believe our employees are the key to our success. We hope you’ll join us.

We are currently searching for an amazing Retail Administration Supervisor to join our Customer Experience Team! If you have a passion for providing exemplary leadership skills and want to work in a high-performance culture, where company values are truly championed, we would love to hear from you! Reporting to the Manager of Retail Administration, this role will provide support in supervising and training the Retail Admin team while Trail goes through rapid growth.
As a Retail Administration Supervisor, you will...
Supervise a team of 30 retail administrators across all Trail locations
Ensure the team is kept up to date with updates in company policy and processes
Assist the department manager in preparing and delivering training material to staff as required
Assist with customer account reconciliation, escalated customer service matters as required and financing application verification.
Coordinate and lead coaching sessions with team members on a regular basis
Monitor individual performance to drive results, identifying high performers and develop opportunities
Provide backup coverage for department manager during absences and vacations as required
Coach the team for performance management and improvement to ensure they have the ability to meet the goals and targets established
We hope you are passionate about...
Motivating and engaging entry level employees
Taking on challenges and bring creative solutions to the table
Providing recommendations and suggestions on process improvement
Supporting and coaching a team and ensuring that the team meet set targets and goals
The experience we need...
2 years clerical supervisory experience
Bachelor's degree or equivalent combination of education and experience
Experience with daily use of CRM , IVR and ERP systems
Experience in coaching, development and leadership abilities
Conversant in basic accounting, payment and cash handling principles
Working knowledge of Microsoft Office: Excel, Outlook and Word
Ability to work independently and productively in an unsupervised environment
Ability to work in tight deadlines, multitask, establish priorities and adaptable to flexible schedules
Excellent interpersonal, verbal and written communication skills
Must have a valid BC Driver's License and access to own vehicle
Due to the volume of applications received, only those candidates considered for an interview will be contacted further.


We inspire possibilities, make shopping ridiculously easy and help create special moments at home. Are you ready to meet your team?