Operations Manager (ACO)
Hours of Work:
Part-time position; Rotating Shifts
Class Seven (7) $44.54-$53.45
Kingston General Hospital Site
The Operations Manager provides leadership and management at all the Kingston Health Sciences Centre sites and satellites. The incumbent will demonstrate a strong commitment to the KHSC's mission, vision, and values; and will act as a resource to the staff, medical staff, and external agencies in all issues relating to management of KHSC. The Operations Manager in partnership with KHSC leadership has primary accountability for the implementation of the strategic goals and objectives of each program. The incumbent will be responsible for ensuring the delivery of high quality and efficient patient care programs & services and will ensure cost effective and quality patient care by appropriate utilization of hospital resources. The incumbent must demonstrate a strong progressive approach to management and a positive approach to delivering change and improvement with the ability to blend clinical and corporate perspectives.
Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
PRIMARY RESPONSIBILITES & DUTIES:
Applies a focused depth of technical/clinical knowledge and/or broader-based operational and management expertise
Communicates patient safety as a top-level priority in assigned functional area/unit and maintains focus on patient safety as everyone's responsibility. Monitors compliance with patient safety initiatives.
Ensures compliance with patient safety practices and procedures, including appropriate transfer of information and verification processes
Identifies and promptly responds to patient and employee safety issues
Reports adverse events and near misses, including appropriate disclosure, and consistently investigates and follows-up in a timely fashion
Ensures safe, quality work is performed, ensures service delivery by balancing resources with skill set requirements, establishing priorities and managing schedules
Leads day-to-day operations; provides input to after-hours practice and leads subsequent process improvement initiatives
Monitors, recommends and implements measures to minimize risk and ensure staff and patient safety in compliance with all pertinent environment, employment and labour standards/regulations (e.g. takes a proactive approach in identifying care/safety issues and contributes to the development of standards for patient care and patient flow issues)
Leads day-to-day activities of the organization, coordinates the implementation of work group goals and objectives, and oversees day-to-day operations (e.g. having a visible, regular presence on the patient units, aids in the consistent implementation of work team goals and objectives and oversees after hours unit operations).
Balances fiscal management with service delivery needs, explains budget variance and authorizes expenditures for after-hours staffing needs
Provides an advanced level of front-line counsel and advice (e.g. has knowledge of other resources and can facilitate finding answers, pull people together who can solve the issue).
Coaches and facilitates resolution of the problem, but would not normally do hands-on patient care
Responds to front line day-to-day support queries, gauges service satisfaction levels, anticipating patient/client needs and issues for a functional area or unit, e.g. ensuring patient access to beds by monitoring, balancing resources and resolving staffing issues/problems, including re-allocating staff based on patient acuity needs, care requirements and workload
Draws attention of day leadership to ideas for improvements to practices, procedures and guidelines, recommends and implements program procedures and initiatives across a hospital sites, e.g. patient access and process flow improvements for multiple units
Maintains an understanding of corporate-wide patient access, anticipating non-routine needs of patients and helps to ensure that such needs are addressed
Assesses broader service needs of patients/clients from key intake areas (ED, OR, Region), and anticipates non-routine needs (e.g. prioritizing demand with available capacity, establishing priority for bed assignments and patient placements based on clinical need and bed availability)
Manages moderately complex activities after hours across a hospital site, provides input to the creations of new protocols and procedures
Authorizing, reporting, processing and auditing of employee time details, authorizes schedules, ensuring safe and efficient resource allocation; monitors and controls pay details, such as overtime, leaves, shift trades and compliance.
Supports the performance management process of staff by providing input to Managers on performance, competency gaps, as well as coaching and counseling staff and supports students within teaching environment,
Provides day-to-day guidance and feedback and recommends development opportunities; ensures professional practices are consistent with regulatory guidelines.
Represents KHSC’s interests on externals committees.
- NOTE: The above duties are representative but are not to be construed as all-inclusive.
Successful completion of a recognized Baccalaureate Degree in Nursing (BScN) or equivalent acceptable to the hospital (e.g. consideration given to working toward a degree combined with additional directly related experience)
Current certificate of registration from the College of Nurses of Ontario
Related post-graduate education preferred
Minimum five (5) years recent varied clinical patient care experience in a hospital setting
Minimum two (2) years’ experience in progressively more responsible leadership roles in a healthcare environment (academic acute care hospital preferred)
Fluent with computer systems such as email, word processing, spreadsheet applications, presentations, etc.
Knowledge and comprehensive understanding of patient registration and scheduling systems, staff scheduling, workload measurement, budgets, labour relations and hospital operations preferred
Demonstrated commitment to the development of professional practice, mentorship, life-long learning and excellence in patient care
Demonstrated ability to provide leadership and communicate with tact and diplomacy
Demonstrated judgment, decision-making and problem-solving skills.
Strong organizational and leadership skills.
Strong analytical and assessment skills.
Demonstrated ability to work without supervision and effectively as a team member.
Demonstrated skills in working with all levels of staff in an organization.
Ability to deal with conflict and numerous demands in a professional and competent manner.
Proven ability to attend work.
Satisfactory criminal reference check required.
The applicant must be able to meet the physical demands of this position
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.