Account Coordinator

Second Closet - Toronto, ON (30+ days ago)

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Second Closet is Toronto's first full-service company to disrupt the storage industry. We provide convenience at the click of a button for as little as $3 a month to pick-up, store, and return customers' stuff. We've helped 1,000s of consumer clients live clutter-free.

In light of COVID-19's developments, all interview steps will be conducted via virtual meetings.

About you:
Bilingual in both English and French for written and spoken skills preferred
Critical thinker; you define problems and develop effective solutions
Excellent organizational and time-management skills
Confident communicator and listener
Proven ability to effectively manage multiple projects and priorities
Master of email communication - you keep the inbox at zero
Self-motivated and collaborative

What you'll be doing:
Lead the customer's onboarding and implementation experience
Ensure all customers complete the required technical setup in a timely manner
Train and educate customers on how to effectively use Second Closet tools for their specific needs
Collaborate with our teams to ensure adoption and successful renewals
Liaise with your team to resolve customer inquiries (via phone and email channels)
Maintain and increase industry leading customer satisfaction scores

Qualifications:
Experience in providing face-to-face or web-based training sessions
Experience in project management and/or sales roles
Minimum one year experience preferred
Bilingual in English and French is an asset

Why us?

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Toronto's fastest growing companies. At Second Closet, you will have endless growth opportunities and will have the ability to have a direct impact on the company's growth.

Our team at Second Closet is full of talented and passionate individuals who enjoy working collaboratively within a friendly environment. There is immense room for upward mobility, and here at Second Closet we will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing our customer base and growing with our customers. We embrace all kinds of challenges head-on.

Aside from an amazing company culture, we also offer competitive salaries+OTE, paid quarterly or annually, and a comprehensive benefits package including health, dental, and vision plans for you and your family. We are located in the heart of downtown, and other perks include cell phone allowance, gym membership, and team events/outings.