Medical Office Administrator

INLIVWello - Calgary, AB (30+ days ago)

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Hours: 8am to 5pm with flexibility for coverage. This is a term maternity leave cover position.

Note: Only applications including a cover letter will be considered

We invite you to join a growing, dynamic and always innovating team at INLIV.Our INLIV team is a group of envisioned leaders, champions of personal health and wellness, and committed to inspiring amazing lives through our medical, fitness, aesthetics, wellness and rehabilitation programs.

Our Medical Care Coordinators act as a liaison between our clients, the physicians and the healthcare system to form a dedicated, connected medical care team. They ensure that clients receive timely, thorough, and quality medical care and provide direct assistance and support to our physicians. In turn, our doctors are well equipped to provide exceptional comprehensive care to our clients while expressing and upholding INLIV’s core values. The role of the Medical Care Coordinator reports to the Medical Operations Manager.

A little bit about us:
A. Our vision contribution to the world and big hairy audacious goal is to “Help Solve the Canadian Health Care Crisis” measured by inspiring the health of 3.5 million Canadians annually with our services.

B. Core purpose of our team to wake up every morning and inspire people to live amazing lives.

C. Our values of Team (we believe teams solve big problems together), Care (above and beyond for team and clients), Passion (a culture where you can feel the intangible emotions of people’s work) and Growth (where we are very happy to throw away the past processes and innovate new ideas).

PASSION - put your heart into all you do and live with purpose

CARE - show care and compassion for our clients and team by consistently going above and beyond

GROWTH - commitment to self-development and growth. Always pursuing new knowledge, challenges and life experiences. Willingness to adapt.

TEAM - stand for support and collaboration. Trust team mates’ expertise and unique perspectives.

Primary Role Responsibilities:
Support the team of physicians and take initiative to anticipate the future needs of physicians and clients
High level of communication (on the phone and in person), facilitating a strong client/physician relationship
Uphold and express our core values (the Essentials)
Able to work Monday to Friday 8am to 5pm
Create new client files in the EMR
Answer client calls and inquiries
Secure follow up appointments for lab work, further diagnostic testing or specialist consultations
Wolf EMR work desk management, data entry and file review
Process prescription refill requests
Create invoices for services and submit billings
Maintain and manage the schedule for clients and physicians
Manage examination room set up and supplies
Scan and link all paper documents into patient files daily
Ensure consult replies have been reviewed

Must Haves:
Medical Office Assistant Certification
Proactive, able to work independently and take initiative
Experience in a Medical Clinic setting
Dedicated to an excellent client experience, consistently demonstrating care and the highest level of service
Wolf/EMR experience
Demonstrated dedication to the healthcare industry, and thorough understanding of medical terminology and concepts
Ability to adapt to new technology and changing processes and procedures
Team player attitude
Excellent communication skills with both client and team interactions
Passion for helping others