Senior Product Manager

LoyaltyOne - Toronto, ON (30+ days ago)

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The AIR MILES Rewards Program has earned the trust and support of more than two-thirds of Canadian households. For over two decades, we have helped our Partners use Canada’s most widely accepted loyalty currency, AIR MILES® reward miles, to influence customer behavior, drive profitability, and build long-term relationships.

We are on a transformative journey to modernize our AIR MILES systems. We are in search of innovative, collaborative, and future oriented personalities to help build the future of AIR MILES.

As a Senior Product Manager, you’ll be instrumental in achieving our vision for the future of AIR MILES by taking complex requirements and turning them into simple experiences that resonate with users and offer strong business value.

On your AIR MILES adventure, you will be involved in:
Partner with cross-functional IT teams and internal stakeholders to optimize partner and collector experiences with two key goals in mind: maximize user/customer satisfaction and achieve business objectives. As a Senior Product Manager, you’ll guide and inform the direction and evolution of backend systems and/or API’s that enable checkout experiences.
Work with senior client-facing leadership focused on developing short- and long-term roadmaps and become a strategic partner to the business.
Understand and keep up-to-date with emerging technologies, trends and innovative solutions being implemented across the industry.
In partnership with the UX team, review customer insights to develop backend systems and/or API’s to enable successful checkout strategies that meet the needs of both users/customers & the business.
Collect, understand and communicate business requirements to development teams while keeping user needs top of mind.
Lead the vision, planning, development, and launch of new products and features; think in big picture terms but deliver on the details.
Communicate plans and objectives clearly to cross-functional teams to ensure quality collaboration on actionable items.
Prioritize and plan features based on customer priorities and business values, making educated, data-driven trade-offs and decisions as needed.
Review and refine user stories in addition to acting as a technical consultant to various teams.
Partner with IT to ensure major milestones are being met and continuously identify process gaps and implement solutions accordingly.

These are the essential requirements to thrive in this role:
5+ years experience in payments industry product management, with knowledge of payment processing, clearing/settlement, audit and compliance
Experience working in an agile environment
Experience/exposure working with cloud-based applications/architectures
Excellent organizational skills, including ability to translate business objectives into IT requirements and manage multiple projects simultaneously
Experience working with JIRA is an asset
Excellent problem-solving skills
Ability to be flexible but also focused
Ability to partner & build relationships easily/influence others
Excellent communication & storytelling skills
Strong comfort level with ambiguity
Ability to prioritize competing demands based on ROI
Strong aptitude for analytics
Highly skilled at stakeholder communication and expectation management

There’s a reason we’re recognized as one of the best places to work year after year: We give you more than a place to work, we give you a place to grow your career and we make it a priority to give back to the causes you care about. That’s what sets us apart.


Today, there are more ways than ever to engage shoppers. At AIR MILES, we believe that understanding the people behind the purchase is key to winning their hearts – and their wallets. For over two decades and from more than fifty locations around the globe, we have paired expertise in shopper behavior with advanced analytics to uncover the data-driven insights that drive successful loyalty, marketing and merchandising solutions. At AIR MILES, we know that in coming together we are at our strongest – and that together we can help shape the future for our clients, their shoppers and our communities. AIR MILES is an Alliance Data company. For more information, visit

About ADS

Alliance Data® (NYSE: ADS) is a leading global provider of data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today's most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and emerging technologies. An S&P 500 and Fortune 500 company headquartered in Plano, Texas, Alliance Data consists of three businesses that together employ more than 16,000 associates at approximately 100 locations worldwide.

Alliance Data is an Equal Employment Opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities in accordance with legislation.

Alliance Data participates in E-Verify.

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Primary Location: CAN - Canada-2084 - Ontario-50419 - Toronto-40-LOY - Toronto
Work Locations: 40-LOY - Toronto Toronto M5A 0L6
Job: Information Technology
Organization: LoyaltyOne
Schedule: Regular
Job Type: Full-time
Job Posting: Nov 22, 2019, 2:54:54 PM
Division: Loyalty