Senior Customer Service Assistant

The Great-West Life Assurance Company - Winnipeg, MB (30+ days ago)

Apply Now

Our Story

We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.

Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.

Role Description

Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, Investment Only and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.

You key accountabilities will include:
Processing of group and single deposits
Handling of interfund transfers of client/member assets
Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
Handling member and member plan maintenance on GPAS
Handling basic related inquiries, telephone calls etc.

Required Competencies and Behaviours:
Has a Customer Service focus with a positive can do attitude
Knowledge of rules and regulations as they relate to GRS products would be an asset
Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required
Strong communication skills - both written and verbal
Proven organization skills with the ability to work in a dynamic and changing environment
Previous experience working in a results driven role with tight deadlines
Ability to stay focused with excellent attention to detail while performing routine tasks.
Self-motivated and flexible to contribute as required in a team environment

We offer a challenging team-oriented work environment, competitive income and benefits and opportunities for professional and personal development and growth.

Discover your opportunity….Apply today!

Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.

Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.