Mortgage Administrator - Retail Lending

Peoples Group - Toronto, ON (14 months ago)

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About Peoples Group:
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto and Montreal that has been in the Canadian marketplace for over 30 years.

Our focus is on exceeding our customer’s expectations by providing exceptional customer service backed by extensive product knowledge and experience. We believe that people come first, everyone has strengths, and work should be inspiring, challenging, and fun.

When we opened our doors in 1985, our specialty was the origination of Residential and Multi-family mortgage products and the provision of short and long term guaranteed investment products. Since then, we have significantly grown our team and product line to provide innovative solutions for our clients, backed by years of industry expertise and rates which are consistently among the best in Canada.

The Peoples Group Brands:
Peoples Trust® – As a federally chartered financial institution, we specialize in Credit and Business Development, Conventional, CMHC and Single-Family Lending Services, Mortgage-Backed Securities, Banking, Servicing and Administration, Social Housing, Deposit Services for short and long term GIC’s, RRSP’s, TFSA’s and high rate e-Savings accounts with online banking convenience.
Peoples Card Services® – A leading issuer of Visa® and MasterCard® credit and prepaid cards, we are recognized as a pioneer and innovator of card programs cards in Canada. Last year we issued 30+ million cards in 750+ programs across Canada, totaling more than $1.2 billion loads.
Peoples Payment Solutions® – Providing a ‘one stop solution’ for merchants in Canada in partnership with sponsored Independent Sales Organizations (ISO’s), Payment Facilitators, and Processors with connections to Visa®, MasterCard®, Discover® and Interac®.
Peoples Trust Financial™ – The Peoples Trust Secured MasterCard® Credit Rebuilder card, helps Canadians build or rebuild their credit rating while enjoying the benefits of having a low-interest credit card. The Secured Card referral program offers professionals a credit repair solution for their clients, while offering a commission for every approved application.

About this Job:
We are seeking a highly motivated and skilled individual to assist in the full operation of the Mortgage Administration in the Toronto Office located in Toronto, ON.

The position performs all aspects of mortgage administration within the regional office; arranges for all required documentation and funding of loans administered by the office and assists in the day-to-day administration of those loans. Accurate data entry for assumptions, new loans and renewals. General file maintenance. Written and verbal communication with internal and external contacts. Assists with monthly departmental reporting. Responds to requests and prepares various loan statements. Cross training to assist the Underwriting Assistant during peak times and holiday periods.

Job specific skills:
New Loans:
Mortgage Data input for new clients, new loans, modifications, renewals, new loans, banking information
Ensure all mortgage reports and related documents; insurance review, prefunding conditions, financials are accurate and reflect all terms and conditions detailed in the Loan Summary, and commitment letter and are received in a timely manner
Instruct FCT and the Solicitors, and review draft documents
Calculate and process mortgage advances for conventional single advance, high ratio loans (if applicable), ensuring all requirements are met prior to funding. Requisition mortgage funds within established policy. Mortgage file management, including filing, completing of checklists, and scanning of documents for Head Office, ensuring Head Office has required documentation two days prior to funding date of loan
Check with law society for entitlement of solicitor
Check information to ensure accuracy
Prepare and send applicable instructional package to FCT for the solicitor along with relevant documents
Follow up with FCT to obtain advance request
Check the request for funds from FCT or solicitor
Send the mortgage advance to the Portfolio Services team
Send FCT or solicitor a list of outstanding conditions, mortgage commitment and mortgage advance breakdown
Follow up with FCT or solicitor prior to closing
Contact FCT or solicitor to advise that funds can be released
Ensure that all conditions have been met, all documentation has been received and that file is complete on the day of closing
Close files in the Rubi system
Review solicitor mortgage documentation to ensure it corresponds to the terms of the commitment and is in compliance with established regulatory and company guidelines and policies
Escalate any documentation issues to the Underwriter and/or Manager for review
Coordinate with Portfolio Services team for the release of mortgage funds on a timely basis
Respond to all inquiries within the established turnaround times
Adhere to policy/procedures to ensure AML and Quality Assurance requirements are met
Liaise with various internal departments, as well as external; clients, FCT, solicitors, service partners & mortgage brokers regarding ongoing payments, security matters, insurance and prefunding reporting requirements
Responsible for maintaining a working knowledge of the Mortgage policies and procedures on the Portal, company policies and procedures

After approval and acceptance of renewal, deposit of any fees and/or preparation of journal entries. If necessary, instructions to lawyers for modification of mortgage

Deposits and Transaction Postings:
Preparation of daily deposit posting sheets, cheque requisitions and transaction postings, broker fees and completion of daily bank deposits

Other information you should know:
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light objects (typically less than 15 lbs.)

Work Environment:
The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions. The work environment usually has a quiet to moderate noise level. When there is a business requirement you may be asked or required to work after regular business hours including nights, weekends, and holidays.

This information should not be construed as the position’s exclusive standards. Performing other assigned duties is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees are responsible for knowing and following all company policies and procedures and Federal, Provincial and Local governmental regulations including Occupational Health and Safety requirements while working and representing Peoples Group.

Compensation and Benefits

Competitive salary

Extended Health Care

Paid leave (vacation, personal)

If you are interested in joining our dynamic team, please submit your resume today.

Peoples Group is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled.



Intermediate Microsoft Office
Self Starter
Excellent Written Communication
Excellent Verbal Communicator
Exceptional Organizational Skills
Excellent Time Management
Ability to Prioritize
Responsive to Change
Ability to Work Underpressure


Post-secondary education and/or equivalent work experience preferred