Community Engagement Coordinator

City of Brampton - Brampton, ON (30+ days ago)

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Job Description:
Exciting things are happening at the City of Brampton. Take a look at what employees are working on related to our Term of Council Priorities moving us forward towards The Brampton 2040 Vision.




Brampton is one of the fastest-growing cities in Canada and boasts a diverse and vibrant community. Brampton is a Mosaic. We are committed to celebrating, engaging and communicating with our residents in meaningful and effective ways. This exciting new role has been created to support a Brampton City Council resolution to enhance the City’s multilingual engagement initiatives with Brampton residents.

Reporting to the Manager, Media and Engagement, this position will contribute to improving the level, effectiveness, consistency and quality of community participation in local decision-making. Working with the Strategic Communications team and clients across the corporation, this role is responsible to help develop, implement and coordinate service delivery for strategic community engagement programs, functions and project initiatives.

Identify, implement and evaluate strategies and materials to ensure city and department outreach events are managed strategically with common policies and guidelines in support of City goals. Work with clients across the corporation to develop innovative community engagement strategies for projects with corporate or community-wide significance.
Conduct research through community consultation, surveys and key informant interviews to assist in decision-making and program development on strategic priorities identified and approved by Council, and/or the CAO and Executive Leadership Team.
Analyze and synthesize results of major engagement initiatives
Act as an internal consultant for employees undertaking a broad range of engagement activities in the community.
Liaise with and provide advice to internal and community partners on community engagement initiatives.
Work with the Senior Coordinator, Digital Engagement to develop and evaluate the success of engagement tools and programs.

Provide day-to-day hands-on coordination, guidance and support for community engagement programs, processes, policies, practices and project initiatives to meet operational needs and corporate service standards.
Identify, create and implement community engagement programs and strategies. Develop engagement templates, tools and techniques, including an on-line community engagement platform, and speaker’s bureau.

Act as a key source of contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards. Escalate complex issues to appropriate level for resolution.
Create a culture of engagement providing strategic consultation, training and assistance in the implementation of engagement tools.
Build and maintain positive relationships with departments, team and management to support coordination and ensure a thorough understanding of operational needs.
Respond to feedback related to engagement initiatives and provide recommendations and process improvements.
Build and maintain a customer inquiry database and stakeholder/community partners database.

Coordinate and assist in the production of outreach materials for community engagement, for example, social media, surveys, posters, newsletters.
Formulate, implement, monitor and analyze results of major engagement initiatives.
Prepare management reports, presentations and general ad hoc information as required by established timelines.
Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.

Conduct research using internal and external resources to gain insight of engagement and public opinion trends, current programs, processes and practices to support management and recommend ways to improve business processes, service solutions and best practices.

Use effective resource and expense management at all times to meet corporate policies and guidelines.

Identify potential community partners and work collaboratively on community engagement initiatives.
Participate in project coordination and team meetings as required to meet operational needs.
Work well within diverse groups in support of operational goals and objectives.
Demonstrate corporate values at all times.
Participate as a member of cross-functional team.
Provide support/backup as necessary.

This job has transitioned from non-union. Upon evaluation through the new job evaluation modernization initiative, minimum qualifications will be updated to be representative of the new CUPE criteria.

Post-secondary degree or diploma in Community Engagement, Marketing Research, Communications, Public Relations, Social Science, Geography or other related discipline in the applied arts.
3 to 5 years experience, preferably in an engagement or communications role with local government.
Strong knowledge and practical experience in applying survey research methodologies, including multi-channel primary and secondary data collection, statistical analysis and reporting techniques.
Strong practical knowledge of and demonstrated working experience in using social media forums
Experience working in government setting.
Extensive knowledge of communication and engagement processes and tools.
Demonstrated ability to lead, plan, and prioritize.
Ability to develop and maintain effective working relationships with business persons, officials, other levels of government and citizens.
Ability to work evenings, as required.
Strong project management skills
Proven consultation and facilitation skills
Strong research, analytical, decision-making and problem-solving skills
Ability to motivate, coach and involve staff in engagement initiatives.
Strong computer skills including Microsoft Office, Windows Explorer and Internet Explorer, as well as strong skills in presentations, website and database maintenance
Excellent written and oral communication skills

**Various tests and/or exams may be administered as part of the selection criteria.

Job status: Permanent

Job Type: Union

Alternate formats will be provided upon request.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #103582 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.