Medical Office Assistant

Delhi Family Health Team - Delhi, ON (29 days ago)

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About Us

The Delhi Community Health Centre (DCHC) is a community based not-for-profit organization dedicated to providing quality, patient-centered health care for individuals and families residing in Delhi and surrounding communities.

A variety of health care services and providers are available through the Centre. Housed within the Centre, the Delhi Family Health Team (FHT) provides access to family physicians, a nurse practitioner, registered nurses, social worker, mental health workers and pharmacist. A community Walk-In Clinic is offered and, also available, are additional family physicians and specialists who provide care via their private practices.

Supporting individuals who are accessing their primary healthcare through the Centre, in addition to supporting the broader community, a pharmacy, community lab and ultrasound services are available on site, as are a variety of other community services intended to enhance the overall health and wellness of men, women, children and families.

An immediate need exists for one Casual Medical Office assistant (MOA). The number of hours available fluctuate from month-to-month.

General Overview:

Supporting 6 on-site family physicians, the MOA provides patient care by conducting patient assessments, administering treatment and arranging patient follow-up. The MOA records medical history and symptoms, completing documentation in the Electronic Medical Record (EMR). The MOA further coordinates patient care, acting as a liaison with other organizations and provides patient education before and after procedures. The MOA utilizes medical equipment and devices and has responsibilities, as authorized, related to prescription renewals.

Key Responsibilities:

  • Provides complete patient assessment, including vital signs and pre-examination procedures. Gathers and assesses objective and subjective data from the patient.
  • Documents data and assessments in the patient record (Electronic Medical Record) to ensure standard documentation, coding, and completion.
  • Assists providers in all aspects of the consultation, treatment, procedures and follow-up care.
  • Triages calls for urgent appointments, referrals for patient consultations and testing, insurance pre-certification and documentation.
  • Operates medical equipment (e.g., autoclave, ultrasonic, blood pressure monitor, AC machine, etc.)
  • Handle all administrative duties in a timely manner including answering phones, booking patient appointments, sending faxes, sending referrals and notifying patients of appointments
  • Complete data entry in an accurate manner, including scanning and incoming faxes
  • Check and respond to physician messages in a timely manner
  • Check cancellation line
  • Receive, record and process payments
  • Follow up on outstanding payments
  • Scan faxes and reports into the EMR
  • Keep office supplies stocked
  • Follow office opening and closing procedures

Position Qualifications:

  • Current certification and maintenance of CPR for Health Care Providers
  • Committed to Best Practice in patient-centered care
  • Experience working as a member of an Interdisciplinary Health Professional team
  • Experience in and/or familiarity with rural medicine
  • Exceptional documentation skills and attention to detail
  • A positive and professional attitude
  • Excellent time management skills with an ability to multi-task and effectively set priorities
  • Demonstrated ability to work independently as well as a part of a diverse and interdisciplinary team
  • Flexibility and adaptability
  • Ability to work accurately under pressure and handle difficult situations in a calm manner
  • Punctual, reliable, excellent communication and customer service skills
  • Knowledge of medical terminology and proficiency with Practice Solutions EMR an asset

The Delhi Family Health Team (DFHT) is committed to employment equity, diversity and a supportive environment. The Centre welcomes applications from all qualified individuals, including women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

The DFHT offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the DFHT regarding a job opportunity, please advise if you require accommodation. Please note, only those selected for an interview will be contacted.

Interested applicants must submit a cover letter and updated resume referring to the above position no later than 1200 hrs on Friday, July 17, 2020.

Please note only those applicants selected for an interview will be contacted.

Job Types: Part-time, Casual


  • Casual Dress
  • On-site Parking


  • 8 Hour Shift

Work remotely:

  • No