Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
Directly reporting to the District Operations Manager, the Transportation Supervisor will be responsible for managing and directing our transport operations. Management and performance monitoring of company drivers, dispatch employees, and vehicle fleet are the primary responsibilities of this position. In addition, the Transportation Supervisor will be responsible for collaborating with members of the management team to ensure efficiency in all current procedures, develop new processes, and implement effective long term transportation solutions to meet the needs of our expanding customer base.
Responsibilities and Duties
Supervise the activities of the transportation department including the directing, advising, and managing of direct and indirect employees to ensure strong team member performance
Establish performance expectations, monitor against expectations, and provide necessary feedback to team members to enhance their growth in position and promotional opportunities
Recommend the hiring, promotion, and discharge of team members within the scope of responsibility
Monitor workloads placed on drivers by dispatch to ensure they are achievable and align with service commitments to customers
Perform regular driver ride-a-longs to assess and monitor performance and gauge customer feedback
Address team member and customer complaints, such as, damaged items, driver performance, shipment delays, by conducting a thorough investigation, completing required documentation, and providing a timely resolution
Track and monitor driver activity, such as driver hours, excessive stop times, CVOR performance, etc.
Monitor, track and approve driver and dispatch employee payroll.
Responsible for oversight of vacation and sick time coverage for all driver routes to ensure business continuity
Ensure the dispatch department is seamlessly integrated into the entire transportation system always striving for maximum route efficiency and productivity
Coordinates route schedules for maximum efficiency and meeting customer requirements
Oversee the debrief session feedback between dispatch and drivers to identify issues, leads, and trends to assist with solving customer service issues
Implement, monitor and maintain Key Performance Indicators (KPI) measures
Prepare reports for management as instructed
Provides for team member safety by promoting safe work practices, monitoring compliance with EHS policies, and minimizing physical hazards to ensure an overall safe work environment
Ensure minimal errors are made and high quality of customer service is delivered
Reduce overtime/manage accurate head count and performance
Create cost saving initiatives
Perform other duties as required by management
Must have ability to coordinate and supervise the work of others and develop working relationships with members of the interdepartmental team
Must have approximately three or more years in a management or supervisor position
Must have the ability to assist and provide direction to the employees as it relates to personnel issues and concerns
Must have strong analytical skills with ability to identify issues, trends and drive solutions for the betterment of the company
Must be comfortable working in an entrepreneurial spirited environment with a desire to make a strong impact on the business
Must have a strong focus on Customer Service and the ability to champion this amongst the team
Must have experience adhering to and championing EHS policies
Experience reviewing employee hours and approving them for the purpose of payroll is deemed an asset
Bachelors or Diploma or equivalent in a related field deemed an asset
Valid Class AZ or DZ Commercial Driver’s License with driving experience deemed an Ability and knowledge to safely load and properly block, brace, and secure cargo
Strong knowledge of MTO/DOT vehicle and hours of service regulations, and commercial drivers log book requirements
Proficient in Microsoft (Word, Excel, PowerPoint, etc.)
Must be comfortable with completing all pre-employment screening tests as part of the recruitment process, such as: reference checks, background check, medical test, and if applicable, validation of driver’s license and abstract
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.