Account Manager - Ref.: ORC-0007

Mediagrif - Longueuil, QC (30+ days ago)

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Mediagrif Technologies Inc. is a global leader in e-business networks development and operations. Mediagrif relies on the constant innovation of its employees to fulfill its mission, providing innovative e-commerce solutions to various companies.

Orckestra is searching for a Account Manager (CSD) reporting to the Vice-President, Global Enterprise Sales and Partnerships. The ideal candidate has enterprise level software solutions sales experience in the retail and consumer products hardlines and softlines industries and will be responsible for upselling commerce software solutions and services to medium and large enterprises accounts in our existing base of customers.

As one of Orckestra’s CSD, your mission will be to build strong relationships with clients to ensure you are meeting their solutions needs. The CSD will ensure that clients are satisfied with the services and products we provide and will know what clients appreciate, what keeps them a satisfied client and what extra services we can provide them so we know their needs and can help them work towards them – all while keeping their budget and our mutual efforts in mind. You are responsible for achieving sales revenue goals for an assigned territory and manage sales pursuits through forecasting, account resource allocation, account strategy, and planning.

To this aim, you will need to understand the customer buying and decision process as well as develop relationships with key decision makers. For each of your accounts, you will have to build an account map to qualify your contacts at all level of the organization and understand each stakeholder’s pain, power and preference. Your success also depends on developing, building, and strengthening relationships with internal Orckestra stakeholders and in collaborating with technical specialists and other subject matter experts with the ultimate objective of closing business in the assigned territory.

Develops account strategies and collaborates with virtual teams on strategic planning and deal execution, all the while creating optimal conditions for customer base satisfaction
Develops and executes a 1-3-year strategic plan for each customer
Ensures account optimization by driving revenue growth and securing new projects and incremental service opportunities
Responsible for specific sale quotas and account development, as well as planning and profiling strategies
Builds relationships at the executive level - CIO, CMO, CEO, and develops relationships within IT and the VP Line of Business and ensure referencability
Works effectively with distributed teams, takes strategic direction from opportunity owners and takes team member input into account and acts as the client advocate on the project implementation and ongoing evolution
Creates presentations and presents them to IT executives and different lines of business to deepen understanding of product offering
Delivers our value proposition and generates new projects through events, effective marketing tactics, negotiation, financial analysis, business process consulting and automation
Manages processes and activities around the existing client to drive revenue
Improves client’s satisfaction through improved communication and offering
Builds solid relationships to understand our most valued clients business needs and strategic goals
Works closely with Product Management team to make sure that everything goes smoothly for the client, both in the implementation process and then throughout the relationship
Manages, negotiates and executes client contracts

6-9 years’ experience in sales/account management with major accounts in the IT industry, preferably in digital / omnichannel commerce or in Complex Software solutions
Passion for customer success and working cross-functionally within a diverse team to deliver outstanding results
Bachelor’s degree or an equivalent in Business, Computer Science or other related disciplines
Ability to translate complex technical information in Layman’s terms
Problem solving skills and ability to present efficient solutions, clearly and concisely Microsoft Word, Excel, and PowerPoint
Regional travel is required for this role (approximately 30%) by land and/or air
High comfort level and presence with senior retail executives
Excellent negotiation and presentation skills
Excellent communication skills both verbal and written in English and French, command of another language an asset

With 600+ employees in Canada, the United States and Europe, Mediagrif’s mission is to provide a work environment that focuses on creativity, flexibility and collaboration.

How do we do it?
We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

Our offer is the following:
A flexible work schedule (37,5 hours/week) in a friendly and dynamic environment.

Competitive salaries, a comprehensive group insurance plan as of day 1 and access to an employer-sponsored share purchase plan.

In addition to your vacation weeks, we offer you two (2) personal days, five (5) sick days and get to enjoy a well-deserved paid break during the holiday season.

Mediagrif realizes that quality of life and health is important to its employees and offers free access to its fitness room. Do you prefer Nautilus Plus, Energy Cardio or Idolem Yoga? Our various corporate agreements will save you money!

Do you like socializing? In addition to your daily activities, the social club organizes many activities such as brunches, cocktails, sports activities, etc.

Mediagrif: who are we?
A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks. Our mission is to offer innovative technological solutions that work!

Here are a few of our brands you may already be familiar with!

Up for the challenge? Please submit your resume to:

Only selected candidates will be contacted, but we thank you for your interest in the company.
Mediagrif applies an employment equity and equality program.