Manager, Tenant Engagement

BC Housing - Vancouver, BC (30+ days ago)

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Reporting to the Manager Housing & Health Services, the Manager Tenant Engagement is accountable for the effective and efficient delivery of the work provided by the Tenant Support Workers (TSW) and Community Development (CD) Program which include the People Plants and Homes (PPH) Program. The position is responsible for leadership to staff with the implementation and smooth transitioning of programming and services to BC Housing’s Directly Managed diverse tenant population. In collaboration with the Manager Housing & Health Services, the position provides leadership and direction, utilization and risk management, healthy workplace, team building and quality improvement of the CD, PPH and TSW programming throughout Operations Directly Managed sites.

The Manager is responsible for developing strong relationships with Operations staff, community agencies, government departments, health authorities and tenant groups. The position seeks out opportunities to partner with other agencies and maximize resources for the benefit of public housing communities and tenants. The Manager collaborates with others to ensure that site-specific programs foster healthy, active and inclusive communities, support BC Housing staff in the management of developments, increase the quality of life for vulnerable tenants with complex social and health needs and assist tenants to maximize their independence and self-sufficiency.

The Manager is also responsible for overseeing the coordination and the initiation of the on-going delivery of the Tenant Activity Grant (TAG) Program, the education awards program (EAP), the student tenant employment program (STEP), the tenant engagement on sustainability program (TES) and the Family Self-Sufficiency Program (FSSP) and new program initiatives.

It is important to note: the two Manager, Tenant Engagement positions may, over time, share the supervision of up to 15 Tenant Support Workers in addition to three Community Developers and the People, Plants & Homes Program Coordinator.

CANDIDATE PROFILE

The successful candidate will have the following:
EDUCATION & EXPERIENCE:
Bachelor’s degree in social work, psychology or a related health discipline from a recognized university, supplemented by leadership courses. Considerable experience (minimum five years) working in a related health role with some direct supervisory experience, or an equivalent combination of education, training and experience.

KNOWLEDGE, SKILLS AND ABILITIES:
Considerable knowledge of current social issues such as homelessness, mental illness, addictions, domestic violence, child protection, poverty issues, etc.

Considerable knowledge and understanding of BC Housing’s mandate, programs and policies in delivering social housing and social services to the vulnerable

Considerable knowledge and aptitudes of health promotion and population health principles, processes and tools
Considerable knowledge of the Residential Tenancy Act and applicable Health and Safety regulations
Sound knowledge of community resources and methods of access
Sound knowledge and awareness of Cultural Diversity
Demonstrated program development and management skills
Demonstrated crisis intervention, mediation and conflict resolution skills
Strong analytical, problem-solving and time management skills
Excellent oral and written communication skills
Excellent knowledge and skilled in psychosocial rehabilitation principles
Ability to utilize effective research skills and to stay current with issues and trends in housing, particularly for individuals with mental health and addictions, and seniors aging in place.
Ability to assist groups to develop and coordinate community activities and programs
Ability to listen and seek for information that promotes communication and lead to a cooperative approach to problem solving within and interdisciplinary setting
Ability to lead, coach and motivate staff in a team setting
Ability to work with clients who have active addiction and difficult/challenging behaviours
Ability to establish and maintain good working relationships with other agencies and service providers, to deal tactfully and effectively with co-workers, public and staff from other agencies
Valid BC Driver’s License and daily access to a reliable vehicle
Proficiency in the use of computer applications and software including Microsoft Office applications

Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
Due to the nature of this role, access to a reliable vehicle will be required

How to Apply:
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of any sexual orientation or gender identity, and all people committed to meaningful work that makes a difference. If you require accommodations at any point during the application and hiring process, please contact hr_admin@bchousing.org.

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.