Senior Technical Writer, NetSuite SCM-21000336
Applicants are required to read, write, and speak the following languages: English
Senior Technical Writer (SCM, Waterloo)
Picture yourself building a successful career at Oracle-NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world's #1 cloud-based business management suite for ERP/financials, CRM, eCommerce and more.
Founded in 1998 by Oracle CEO Larry Ellison and NetSuite CTO and Chairman Evan Goldberg, NetSuite is used by more than 16,000 companies and subsidiaries to run mission-critical operations without the high capital costs and inefficiency of antiquated client/server systems. Named by Gartner as the world's fastest-growing financial management vendor and winner of a prestigious 2011 CODiE award for Best Financial Management Solution, NetSuite is where business is going. If you'd like to join our dynamic, driven and fun team, click on the Apply Now button below.
Oracle-NetSuite is looking for an exceptional, self-directed Senior Technical Writer to write documentation for a complex ERP business software application, specifically the NetSuite ERP Supply Chain Management product. An ideal candidate will have excellent writing skills and verbal communication skills, extensive experience writing complex business software documentation, and demonstrated ability to work in a fast-paced development environment.
NetSuite's manufacturing, distribution and supply chain management capabilities are all built on the premise that the physical location that a product is made or stored in should be irrelevant to your decision making process—it may add to your lead time, but we let you manage all with ease. (https://www.netsuite.com/portal/products/erp/supply-chain-management.shtml)
You would be joining over 200 software professionals in our vibrant downtown Kitchener, Ontario office, and joining a team of almost 100 technical writers across the global NetSuite GBU.
Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects
Proactively research product changes to determine scope of edits for assigned areas of documentation
Independently write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product
Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
Provide input on documentation design and implementation
Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates
Produce screenshots, flowcharts, and other graphics
Attend and actively contribute to writing and scrum team meetings, as well as special teams with the technical documentation group
Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs
Bachelor's degree and 5–10 years of experience as a Technical Writer
Attention to detail; excellent English skills; and proficiency in proofreading/editing, writing, and verbal communication
Experience learning, using, and writing about business applications, software, and technology
Self-starter: motivated and able to take the initiative
A track record of successfully working with development, QA, and technical writing to deliver quality documentation
Excellent strategic thinking, time management, and prioritization skills: ability to create high-quality documentation while making tradeoff decisions; experience in meeting tight deadlines and adapting to changing priorities
Experience working with cross-functional teams across product development lifecycles and locations
Ability to quickly learn how to use products, passion for technology
Experience with the Windows operating system environment and Microsoft Office software, and with current word processing, desktop publishing, and graphics software
Experience with a screen capture program such as SnagIt, Paint Shop Pro, or FullShot
Experience with mentoring or leading other writers
Experience working with remote teams
Familiarity with Agile development
Knowledge of Arbortext Epic Editor or other XML authoring tool
Experience writing about ERP business applications
Detailed Description and Job Requirements
Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.
As a member of the technical writing division, you will design, create and deliver whole product documentation sets and/or related courseware. Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.
Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
Job: Product Development
Job Type: Regular Employee Hire