Residential Tenancy Officer

Aboriginal Housing Society of Prince George - Prince George, BC (30+ days ago)

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The Aboriginal Housing Society of Prince George (AHSPG) provides safe, healthy and affordable housing for Aboriginal people of all incomes, ages, and capabilities. Our organization’s values reflect the traditional cultures of our diverse Aboriginal ancestry: treating all people with dignity and respect; acting with integrity, honesty and transparency; and being accountable to the communities we serve. AHSPG continually works to sustain affordable housing through best practices experienced and learned in the sector, towards empowering individuals and families, and in developing a future urban Aboriginal community within Prince George.

Reporting to the Executive Director and supervised by the lead Residential Tenancy Officer (RTO), the RTO coordinates tenancy operations for the Society. The RTO is responsible for tenant relations and administering all aspects of residential tenancy services for affordable and subsidized rental properties within an assigned portfolio. Functions include all tenancy relations including tenancy administration, inspections, and liaising with maintenance and support staff as well as community partners. The RTO works within a collaborative staff team to provide an exceptional seamless service to our tenants and community stakeholders.

You are experienced in property management or a transferable-skill area and willing and able to learn. You are a continuous learner, organized, career-oriented, a self-starter looking to advance your career in the non-profit sector. You have a desire to help people in your community. You must have a strong character, be culturally aware, respectful, knowledgeable, listen, and able to assert and carry out tenancy services, while working within and mentoring necessary protocols. You lead by example and are an exceptional team player.

Key Duties:

  • Reviews tenancy applications and coordinates tenant selection procedure.
  • Coordinates rent setting (affordable units), conducts income verifications and calculations of rents, and enters tenancy information into system.
  • Conducts showings, move in and move out procedures.
  • Administers tenancy agreements and all related individual and building notices per policy.
  • Facilitates monthly rent collection and arrears procedures.
  • Conducts routine property inspections for damage, maintenance and safety standards.
  • Works closely with administrative staff with respect to system data entry, filing and correspondence.
  • Acts as liaison with maintenance staff to address property deficiencies, vacancies, and with safety testing.
  • Mediates disputes as applicable.
  • Ensures compliance with applicable regulations.
  • Provides additional assistance to tenant households as needed in coordination with support worker.
  • Policy and procedural input and communications.
  • Prepares and communicates tenancy orientation materials.
  • Conducts and administers end of tenancy procedures.
  • Responds to emergency situations as applicable.


-Relevant education or training certification, two-years experience in a similar position, or equivalent combination of education and experience,

-Excellent verbal and written communication and conflict resolution skills;

-Attention to detail and numeracy skills,

-Ability to deal with the public and to maintain courteous, professional conduct with the public, employees, and volunteers,

-Experience with tenancy arbitrations or other dispute resolution mechanisms,

-Must have strong computer skills and experience, M/S Office and management information systems experience and aptitude essential,

-Experience using various office equipment,

-Must be bondable – a Criminal Record check, confidentiality and conflict of interest declarations,

-High level of professionalism and positive attitude, as agent of the Society are essential,

-Sustained learning and development, integrity, transparency

-Cultural agility: Ability to work respectfully, knowledgeably and effectively with Aboriginal people

-Change management: Acknowledging, and striving to understand, embrace and collaborate towards supporting positive changes for the organization and the self-determination of the individuals and families the organization serves.

Valid driver’s license and working vehicle for work use necessary.

This position offers competitive compensation and benefits

Send cover letter and résumé to:

Subject Line: RTO Position

Attention: Financial and Administrative Manager

Deadline: Position will remain open until filled.

Only shortlisted candidates will be contacted for interview.

In accordance with the Society’s equity plan and pursuant to Section 42 of the BC Human Rights code, preference will be given to members of the following designated groups: Aboriginal peoples, persons with disabilities, members of visible minorities, women. Candidates from these groups who wish to qualify for preferential consideration must self-identify.

Job Type: Full-time

Salary: $42,000.00 to $60,000.00 /year


  • Property Management: 2 years (Preferred)
  • relevant: 2 years (Required)


  • Prince George, BC (Required)


  • Drivers License (Class 5) (Required)