Deskside Support - MAC

Concentrix - Hamilton, ON (30+ days ago)

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Essential Functions and Responsibilities

Deskside support to end users with 90% MAC and 10% Windows Troubleshoots and resolves software and hardware problems for internal customers in a business center

Two + years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent

Support and assist in the deployment and maintenance of systems using MacOS based tools and Windows based tools.

Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT Manager

Experience using terminal commands and simple scripts

Excellent verbal and written communication skills

Excellent organization skills

Experience in managing/utilized Activity Directory 2008/2012

Provides MacOS/Windows problem solving for local users

Troubleshoots/resolves remote access problems for offsite users

System administration experience, with knowledge in Mac OS X, iOS & Windows 7/1

Performs new hardware installation and upgrades; Must be able to lift 30kg

Performs movement, additions and changes to equipment (computer hardware, cables)

Performs applications installation, re-installation, configuration and upgrades

Executes all existing security procedures for safeguarding hardware and software physical assets

Resolves basic network connectivity issues as necessary

Tracks hardware inventory

May assist in network application installations and change implementations

Assists with hardware/software set up for on-site user business presentations

Ensure tracking and driving RCA actions to be completed

Candidate Profile:
Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training is a plus

Forensic Data collection experience a plus

Overall a good team player with willingness to learn and drive to achieve

Certified A+/Desktop is plus

Excellent organization skills

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.