In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority
(Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, Regional Support Program, Integrated Primary and Community Care, the Coordinator is responsible for providing a range of support at the community and practice level by engaging physicians, their staff and relevant coordinated care teams in collaborative quality improvement processes.
The Coordinator is able to provide tailored supports to physicians through a combination of core Practice Support Program (PSP) services: the delivery of provincially developed clinical and office efficiency PSP learning modules, Practice Coaching, and electronic medical record (EMR) Optimization. This support is often delivered in conjunction with physician peer mentors, expert Medical Office Assistants and other relevant care team supports, such as expert Specialist Consults and/or Allied Health Professionals.
The Coordinator as part of the Island Health Regional Support Team will partner with local Divisions of Family Practice, Health Authority representatives and other community partners to support and enable the adoption, implementation and measurable sustainment of practice improvements.
Education, Training And Experience
Bachelor's Degree in Health Services, Health Information Management, Business or Public Administration.
Five to seven year's leadership experience, including experience in the application of coaching techniques, project management or equivalent combination of education, training and experience.
Experience in a healthcare role, clinical practice role, and/or MOA/Office Manager role.
Experience related to clinical workflow process using Electronic Medical Records (EMRs) is considered an asset.
Demonstrated project management, business analyst skills and experience with practice change initiatives preferred.
Skills And Abilities
Valid BC Driver's license and access to a personal vehicle for business related purposes.
Ability to be self-directed, to work independently and able to manage a varied workload.
Ability to work with a multidisciplinary team.
Ability to lead and participate in qualitative improvement processes.
Demonstrated leadership ability and highly developed interpersonal and communication skills.
Ability to develop and nurture an environment where quality improvement principles are used on a continuous basis.
Demonstrated understanding of physician office business practices.
Good understanding of a wide variety of community agencies and resources.
Ability to develop partnerships with community/service groups.
Demonstrated commitment to client focused services and teamwork.
Ability to teach using adult learning principles.
Computer literacy, including the ability to access and use a variety of information system tools to support he delivery and evaluation of health care.