Parts Representative

Company Confidential - Toronto, ON (30+ days ago)

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The Opportunity

As a key member of the team the Parts & Service Clerk is responsible for providing a high level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties.

The Role

  • Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.
  • Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
  • Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
  • Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.
  • Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
  • Picks stock for customers as required; receives and inputs stock using electronic systems.
  • Produces accurate, timely and efficient documentation of all transactions within the parts team.
  • Daily shipping & receiving
  • Handle emergency orders
  • Stock orders
  • Inter branch transfers
  • Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

The Candidate

  • Previous parts experience and asset.
  • Functional written and verbal communication skills.
  • Computer knowledge
  • Proven ability to work effectively with others.
  • A valid Driver’s License.

Job Types: Full-time, Permanent