Bilingual Client Accounting Administrator

Coughlin & Associates Ltd. - Ottawa, ON (13 months ago)

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About Coughlin & Associates Ltd.: Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

  • group benefits consulting and plan marketing
  • plan administration and correspondence
  • claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations. Do you value Service Beyond Expectations™? Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.


Job Summary

The Client Accounting Administrator provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans. This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, admissions, terminations, beneficiaries, etc.
The Client Accounting Administrator is also responsible for preparation of premium reports, data entry for billings and reports, customer service, and verification of billings and remittances.


The Client Accounting Administrator requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 1 year of related work experience in an office environment is expected.

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The demonstrated ability to learn and master new software and technology.
  • Superior data entry skills and strong mathematical and reconciliation skills.
  • Practical knowledge of accounting/bookkeeping theories and practices and banking procedures.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • Experience in the benefits and/or insurance industry.
  • Experience using accounting software and processing electronic documents.

The Client Accounting Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today. How do I apply? Interested applicants should forward a resume and covering letter stating their salary expectations to hr attn: Human Resources Generalist. Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted. Please visit our website for more details:

Job Type: Full-time


  • Office Administration: 1 year (Preferred)
  • Accounting: 1 year (Preferred)