Women's Crisis Services of Waterloo Region - Kitchener-Waterloo, ON (30+ days ago)

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We are looking for enthusiastic "ASSIGNED" Relief Residential Support Workers with the drive to make a difference!

The Company: Women’s Crisis Services of Waterloo Region provides emergency shelter to women and children fleeing abusive relationships. We operate 2 shelters: Anselma House in Kitchener and Haven House in Cambridge. Our facilities operate on a 24/7 basis. We believe everyone deserves to live a life free from abuse.

The Position: We are currently seeking candidates to fill "Assigned" relief positions.

Position Overview: The "Assigned" Relief Residential Support Worker supports women and children to move beyond violence by providing: crisis line support, safety planning, ongoing assessment, emotional support through one to one and group activities, community referrals/information, discharge planning and advocacy. Workers help women adapt to communal living and facilitate their transition to independence.

The "Assigned" Relief Residential Support Worker – Assigned/Fixed Shifts works 12 hour weekend shifts; Saturday overnight 8:00 pm to 8:00 am and Sunday 8:00 am to 8:00 pm; one shift per weekend on a rotating basis between shelters. This position may choose to fill additional shifts if desired.

What we offer:

  • Dynamic workplace culture with a strong sense of team or team based learning
  • Opportunity to expand and develop your social work skills
  • On site and off site professional development
  • Opportunities to participate in various workshops to further develop skills and knowledge on how to better support women and children
  • Leadership Development Program available for staff
  • Competitive wages


Education Requirements

BSW and/or MSW from a University of recognized standing. Experience in a related field would be an asset, OR related or relevant degree or diploma from a recognized university and/or college along with 5 years’ experience in a related field. Recent graduates are encouraged to apply.

A member in good standing with the Ontario College of Social Workers and Social Service Workers. If not a member, this must be attained during the probationary period.

Skill Requirements

  • Flexibility and priority setting required to deescalate crisis situations and to manage the multiple demands of the role.
  • Experience in providing advocacy, crisis intervention, risk and ongoing assessments would be an asset.
  • Knowledge of the effects of all types of abuse on both women and children.
  • Have a feminist philosophy.
  • Understanding of an anti-racist and anti-oppressive framework.
  • Demonstrated sound judgment and the ability to be decisive in crisis situations.
  • Strong organizational and time management skills along with the ability to multi-task.
  • Current and informed knowledge of multi-cultural issues.
  • Current and informed knowledge of the needs of diverse groups of women and children, such as disability, sexual orientation, survivors of trauma, mental health issues, and addiction issues.
  • Experience working with interpreters would be an asset.
  • Knowledge of and skills in accessing and utilizing appropriate community resources would be an asset.
  • Knowledge of conflict resolution practices and negotiation techniques, as well as the ability to facilitate meetings, direct situations and implement rules and guidelines.
  • Current knowledge of basic criminal and family law, the Child and Family Services Act and related legal issues and resources.
  • Excellent interpersonal skills, and verbal and written communication skills.
  • Proficient in the use of computer software.
  • Current First Aid/CPR Certificate would be an asset.
  • Valid driver’s license, valid and sufficient insurance coverage and access to a reliable vehicle.
  • Vulnerable Sector Criminal Reference Check.

Job Types: Part-time, Casual

Salary: $23.47 /hour


  • Support Care: 1 year (Preferred)


  • Kitchener-Waterloo, ON (Preferred)