Posting Number: ROM19-337E
Title: Manager, Patient Care Services (TFT 1.0 FTE)
Position Status: Temporary Full-time
Contract End Date: 01/03/2021
Job Schedule: Days
Site: Royal Ottawa Mental Health Centre
About The Royal
As one of Canada’s foremost mental health care and academic health science centre, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.
Please note that this position supports both the Mood & Anxiety Outpatient and Centralized Intake Teams.
Reporting to the Director, Patient Care Services, and the VP of Operations, the Manager of Patient Care Services (MPCS) provides front line professional and administrative leadership for the central intake team and the Mood and Anxiety Outpatient Program.
In line with The Royal vision, mission and values:
Provide clinical and administrative leadership.
A thorough knowledge/understanding of alternative level of care (ALC), ALC best practices and current hospital reporting practices.
A thorough knowledge of mood/anxiety disorders.
Collaboration with partner hospitals to ensure timely access to beds. Participate in daily flow huddles.
Front line management, overseeing more than one area with a wide span of control.
Collaborate with the Clinical Director and DPCS and VP in the achievement of strategic goals and objectives.
Participate in recruitment, labour relations and evaluation.
Facilitate Change management processes and have a thorough understanding of conflict resolution.
Ensuring compliance with established standards of practice, corporate policies and guidelines.
Support the interdisciplinary approach to client-centred patient care and recovery principles.
Responsible for the integration and coordination of patient services across disciplines.
Assist with budget preparation.
Ensure accurate completion of time cards.
Manage team operations and provide monitoring and supervision.
Implement corporate attendance management.
Role model The Royal values.
Support and maintain the development of a learning environment with the teams.
Ensure safety and risk management practices within the program.
Participate in development and delivery of educational and informational programs for employees, clients, families, public.
Ensure indicators are developed, monitored and evaluated and communicated related to the mental health services provided.
Ensure communication and understanding of corporate strategic plan, policies, etc. with front line staff.
Implement policies, procedures, objectives, standards and quality improvement measures.
Ensure adequate staffing levels.
Ensure sufficient fiscal resources are available.
Complete annual performance review/development with assigned staff.
Identify capital and operating budget requirements, monitor performance, initiate corrective plans as necessary.
Manage in compliance within collective agreements and applicable legislation.
Manage within a continuous quality improvement and collaborative approach.
Implement corporate initiatives such as patient safety and infection control.
Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the Royal.
Ensure a work environment that is conducive to the Royal’s Harassment-Free Workplace policy.
Baccalaureate degree in Nursing with evidence of continuing education and learning.
Current registration with CNO
Demonstrated leadership in planning, organizing, implementation and evaluation; proposal development; labour relations; budgeting.
Minimum of five years clinical experience working with in Mental Health, with a minimum of three years’ experience in progressive leadership in clinical services and administration.
Demonstrated interpersonal, problem solving and critical thinking skills.
Demonstrated communication skills (oral and written).
Experience having worked in an interdisciplinary team and with community partner agencies
Able to manage conflicting priorities and multiple demands.
Knowledge of relevant legislated acts (e.g. Mental Health Act, Public Hospitals Act, SDA, etc.)
English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.
All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
Please apply by clicking on the Apply button below.
The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
The Royal is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.