Service Writer / Front Counter Sales

OK Tire Downtown (Downtown Tire) - Kamloops, BC (30+ days ago)

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Position Overview:

As part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required automotive services as well as sales and scheduling.

Key Responsibilities:

Front Desk

  • Customer Service – ensure that all customers are greeted and welcomed to our shop, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner
  • Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, negotiating, writing up invoices
  • Scheduling – coordinate all scheduling of mechanical work and repairs
  • Invoicing – responsible for ensuring that all invoicing is accounted for and appropriate monies have been collected/processed
  • Cash – handle all payment related transactions and ensure that till balances at day end
  • Front Area – responsible for visual presentation of the front showroom area, making sure that current product is displayed and necessary cleaning/dusting of items


  • Full-time position, 8 hours a day
  • Follow all Health & Safety requirements

Skills/Qualifications Required:

  • 1+ years of automotive experience specifically relating to job costing, sales, invoicing, scheduling
  • Able to take direction and complete tasks as assigned
  • Willingness to learn
  • Able to multi-task and handle multiple priorities on a daily basis
  • Able to work independently as well as part of a team
  • Physically capable of lifting and moving items up to +50 lbs
  • Must be available to work full time, 5 days a week + overtime when required

Job Type: Full-time

Salary: $45,000.00 to $60,000.00 /year


  • automotive: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)


  • English (Preferred)