Front Desk -Guest Experience Agent

Whistler Platinum Reservations - Whistler, BC (9 months ago)

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Part-time hours or Full-time hours are available.

The Front Desk-Guest Service Agent provides excellent customer service beginning before a guests' arrival and through to their departure while exceeding guests' expectations. Guest Experience Agents will conduct in-home check-ins and liaise with guests to assist with concierge services.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

Make a valuable welcoming impression on all Guests
Conduct personalized in field check-ins at vacation properties or at the front desk based around guest arrival times into Whistler
Create accurate guest itineraries for all arriving guests and owners
Check-out guests with proper instructions and details for their return
Respond to guest issues, complaints, and maintenance and housekeeping requests promptly and with assistance from supporting departments
Answer questions providing accurate information about the vacation properties and local area/activities
Reply to all guest email and phone queries on a daily basis in a professional, timely and courteous manner
Liaise with local tour and business operators in and around the Resort
Keep current on all local information including operator schedules, events, and promotions
Assist with guests special requests
Run errands when requested
Ensure that all administrative tasks are being effectively completed on a daily basis
Other duties as required
What are we looking for?

If you understand the value of providing guests with an exceptional experience and personalized attention, you may be just the person we are looking for to work as a team member with Whistler Platinum.

The following skills and experience are required to be successful in this position:

Previous guest service and/or concierge experience (min. 1 year) in a fast-paced environment
Excellent command of the English language - written and verbal. Other languages an asset
Excellent communication skills: able to listen, understand, clarify, and confirm
High-level administration skills and computer skill set, writing, filing, tracking, organizing, and phone etiquette.
Able to multi-task and remain organized and professional
Able to uphold all guest confidentiality and hold guest privacy and security in the highest regard
Ability to work in a fast-paced environment meeting and exceeding guest expectations in an unsupervised atmosphere
Proficient use of Microsoft Word, Excel, and Outlook
Good problem resolution skills, ability to think on one's feet, operating in a "win-win" fashion for guests and Whistler Platinum
Be supportive of creativity and innovation and be willing to openly embrace change
Outgoing, friendly and positive
Absolutely punctual and professional
Excellent grooming with professional image and attitude
Great knowledge of Whistler area and local activities
Valid BC Driver’s licence an asset
Must be able to commit to employment through to the end of April 2019 at minimum

What benefits will I receive?

Staff Accommodation available.
TIME to enjoy the Whistler Lifestyle
Discounts to EXPERIENCE Whistler activities
SKI/SNOWBOARD PASS or recreational pass*
Medical and dental BENEFITS*
Staff OUTINGS and COMPETITIVE WAGES
  • some restrictions may apply
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