Position Title: Maintenance Technician
Accountable To: General Manager
Essential Functions of Position
Will handle routine maintenance in public spaces, meeting rooms, ballrooms, outlets, back of the
house spaces, pool, and grounds
Maintains rooms in optimal operating condition by performing repairs as needed
Understands the room preventative maintenance program
Prepares preventative maintenance cart for use each day
Repairs televisions, phones, clock radios, etc.
Replaces or repairs damaged bathroom fixtures and executes general plumbing as needed
Maintains the overall appearance of the room; replaces broken mirrors, hangs fixtures, does touch
up painting, etc.
Troubleshoots rooms heating/ventilating/air conditioning systems
Uses both power and hand tools regularly in a safe, efficient manner
Performs preventative maintenance throughout other areas of the hotel as well as, including both
the front of the house, interior and exterior
Maintains the condition of the hotel lobbies and restaurants Repairs furniture and decorations as
Repairs carpet, marble and tile
Repairs and maintains kitchen and laundry/housekeeping equipment Repairs/replaces windows and
Maintains exterior of building and grounds as necessary
Attends schools or seminars to remain current on proper techniques
May be asked to perform routine pool operations (CPO certification required)
Maintains operating equipment in working condition by performing routine equipment checks and repairs
Maintains and assists in the cleanliness of individual work area
Demonstrates familiarity with the hotel’s safety systems and takes corrective action on any
maintenance or operating problems which affect the security or operating condition of the hotel
Reports any hazards or injuries in the department and takes immediate action to correct
Contributes to hotels preparedness during fire emergencies by participating in the hotel fire team
Handles master keys in accordance with Company’s standards for the overall safety and security of
o Be an enthusiastic, helpful and positive member of the team
o Be professional, responsible and mature in conduct and behavior
o Be understanding of, encouraging to and friendly with all co-workers
o Be self-motivated and use time wisely
o Maintain open line of communications with each department
o Communicate pertinent information
o Respond positively to new ideas
o Openly accept critical/developmental feedback
o Maintain effective communication through the use of meetings, log books and bulletins
o Be available to help other departments in emergency situations
o Perform other assignments as directed by direct Supervisor
o Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Safety and Security
o OSHA knowledge
o Properly handle and account for keys
o Be knowledgeable of policies regarding emergency procedures and security concerns Education and
High school diploma; technical school degree preferred.
One to five years in maintenance required
Specific Job Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Must be self-directed. There is minimal direct supervision.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must have a good knowledge of plumbing and electrical systems, maintenance of records of power, water and fuel consumption.; knowledge of HVAC strongly preferred
Must have knowledge of using Purchase orders and ordering materials. Physical Requirements
Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F.) and boiler rooms (+110 degrees F.), possible for one hour or more.
Must be able to stand 5 hours per day. Sitting and bending, squatting and other motion are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task
The worker is subject to noise: there is sufficient noise to cause the worker to shout in order to be heard above the surrounding noise level.
The worker is subject to vibration: exposure to oscillating movements of the extremities on whole body.
The worker is subject to hazards: including a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
The worker is subject to atmospheric conditions: one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dusts, mists, gases or poor ventilation.
The worker is subject to oils: there is air and/or skin exposure to oils and other cutting fluids.
Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must be able to lift up to 20 lbs on a regular and continuing basis.
Must be able to lift up to 50 lbs frequently.
Must be able to lift up to 100 lbs occasionally.
Position requires walking and standing most of the working day. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment. Other Job Requirements
Clean driving record (MVR)
If handling pool duties, CPO required
Ability to obtain and/or maintain any governmental required licenses, certificates or permits. CPR certification
All associates must maintain a neat, clean and well-groomed appearance per Company Standards
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.
Job Type: Full-time