General Manager

Canlan Ice Sports - Mississauga, ON (30 days ago)

Apply Now

Canlan Sportsplex Mississauga is looking for a General Manager

Join our exciting team. We continue to grow and are looking for a vibrant entrepreneur to help navigate new growth and help build this new business model. We have a solid team in place that are looking for a strong leader to cultivate the great culture we have in our facility.

Reporting to the COO the General Manager works closely with Senior Management to ensure strategic business objectives are achieved. They are responsible for ensuring that the facility is managed in a manner that contributes to the achievement of objectives established through annual operating plans. To this end, they provide strong and effective day-to-day leadership and management fostering an environment that encourages full team contribution to exceed overall company objectives.


Influencing through Developing others and Managing Resources and Conflict

Maintain an effective management and support structure that reflects the facility's requirements
Effectively recruit, select and hire Department Managers and other facility as required
Manage and develop team within the department (inclusive of ongoing learning and development initiatives and related follow up / follow through)
Conduct and manage team performance reviews in-line with policy, and establishing effective, measurable goals and objectives for each staff member
Provide positive feedback and recognition for solid performance and implement corrective action, using Performance Improvement Plans, and documents as required
Set the standard and ensure effective communication and working relationships with all stakeholders resolve conflicts between stakeholders when required
Coach management team in conflict resolution as required
Substitute / cover for team member roles / shifts as required
Follow and ensure all team members adhere to
Canlan's policies, standard operating procedures, best practices and reporting systems
Job expectations as detailed in their Job Descriptions
Team Development and Customer Relationship

Actively solicit and participate in ongoing communication with Corporate Directors and Managers, other GMs, Departmental Managers and staff, as required
Ensure consistent delivery of Canlan's products and services to exceed established levels through a variety of ways including regular audits and standard operating procedures
Through a variety of methods including facilitating regular departmental meetings, communicate goals, objectives and expectations to department staff and monitor performance against them
Business Goals, Ongoing Planning and Work Management

Ensure that department priorities are aligned to and that the full team supports
The Canlan Mission, Vision and Culture Statements
The Customer Service Charter
Corporate priorities
Ensure the development, implementation and achievement of the Annual Operating Plan
Support Senior Management in developing and implementing the overall strategic plan
Ensure facility assets are maintained according to manufacturer specifications to ensure life expectancy
Review and analyse department performance within established deadlines and as required
Collaborate and share best practices with other Facility Managers and/or National/Corporate Directors
Sales and Marketing Leadership and Ability

Ensure development and implementation of facility marketing strategy and action plan
On an ongoing basis, identify the current market social, demographic and corporate trends that may impact the facility's ability to meet its objectives
Ensure all corporate marketing initiatives are implemented
Develop and maintain strategic relationships within the facilities community and catchment area to maximize revenue
Monitor sales results and provide leadership and feedback as required
Assist with sales calls and presentations
Review plans to maximize revenues prior to implementing
Provide in house team leadership ensuring sales growth and customer satisfaction
Ensure all Managers and staff are directly focused on exceeding customer service expectations
Decision Making and Results

Manage Financial Accountability and Administrative Requirements
Ensure the implementation, delivery and achievement of the Annual Operating Plan through team, monitoring performance and expenses, identifying variance and corrective measures
Review and approves all purchase orders, invoices and payroll prior to submission for processing
Oversee and manage payroll
Provide facility financial & business data and forecasts as required (weekly, bi-weekly and quarterly)
Ensure the Accounts Receivable process is managed
Manage month end reporting procedures by analyzing and interpreting all financial reports, developing corrective measures / actions as required


Adhere to all Risk Management policies and procedures
Enforce Health and Safety Standards with team members to ensure a safe working environment and a safe customer environment for the facility as detailed in the Risk Management checklist
Ensure that an active Health and Safety Committee exists and is properly run in the facility
Ensure all department staff are trained in emergency response (as relevant to their role) including implementation, location and use of Facility Emergency Plan, Incident Reports, First Aid Kit, Eye Wash Station and Defibrillator
Is and ensures all facility members are "WHMIS" and "Workplace Violence" trained before first shift
Uphold and implement appropriate use Personal Protective Equipment (PPE) when required
Energy & Environmental Management

Ensure consideration for best practices in energy use management and environmental impact are employed in all projects

This individual will build strategic relationships with others to advance the success of their facility and the Canlan organization as a whole.

District Managers
Corporate and Regional Senior Management Team
Facility Department Managers
Office Manager
Major facility customers
Minor Sport organizations within the catchment area
Municipal recreation departments
Competitors within the catchment area

Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education Industry

At least 5 years of in sports facility management, including strong program marketing experience, food and beverage exposure and facility maintenance
Demonstrated strong team leadership and development ability
Entrepreneurial sales & business development skills (in a sports / recreational environment)
Strong established customer and client focus
If you are interested in this position and would like to become part of the Canlan team please apply online.