Vancouver - Point Grey Campus
CUPE 2950 (Cler/Secr/Library)
CUPE 2950 Clinical
Clinic Receptionist (Gr2)
Clinic Receptionist (Gr2)
Faculty of Dentistry
Desired Start Date:
To act as receptionist in the Main Dental Clinic working with students and faculty to serve 200-300 patients per day.
Reports to the Assistant Clinic Administrative Manager and Office Supervisor. Works closely with other Clinic Receptionists and Chart Room Clerk. Interacts regularly with patients, students, faculty, and other staff.
Provides guidance and instructions to students on dental plans and pre-determination procedures. Liaises with dental plans to ensure that patients receive maximum benefits. Verifies and prints dental insurance claim forms for reimbursement. Troubleshoots dental insurance processes.
Allocates payments in patient records from dental insurance remittances, follows up problems with patients and dental insurance companies. Gathers information from patient records.
Answers telephone and in-person queries from prospective and current patients about programs available for treatment in the dental clinic. Answer queries about treatment entries and charges in computer record. Identifies problem in computer record and forwards for correction.
Books appointments for routine and urgent care patients. Assigns students to urgent care patients and liaises with urgent care supervisor to ensure that all patients receive treatment. Books appointments for non-registered patients in pain for the Urgent Care Clinic.
Instructs students during orientation, once or twice per academic year, on reception procedures, patient payments, laboratory procedures and dental plans.
Takes daily payments of cash, cheques, credit cards, and direct deposit. Accurately enters payments into patients' record and issues receipts to the patient. Reconciles and prepares deposits on a daily basis.
Contacts patients by phone with outstanding accounts and NSF cheques to obtain payment.
Closes patients' accounts and gathers information on accounts to be forwarded to a collection agency.
Checks laboratory items to ensure that pre-payment has been made or that pre-determination has been approved by dental plans.
Enters data for Dental Laboratory invoices into patient records.
Prepares dental charts and computer records for patient.
Responsible for setting up and maintaining a system for archiving and recycling dental charts.
Trains new staff members.
Performs other job related duties.
Works under general supervision with general instructions and guidelines. Routine duties are performed without ongoing direction.
Consequence of Error/Judgement
Work is performed under clearly defined guidelines requiring minimum judgment on methods used to perform work. Resolves some problems but refer most to the supervisor. Errors can be corrected but could result in patients not receiving treatment when needed causing angry patients, faculty and students missing valuable clinical instruction time.
High School graduation and completion of a Medical or Dental Office Assistant program (including terminology). 1 year related experience or the equivalent combination of education and experience. A high level of knowledge of dental insurance with at least three years' experience in preparing claims and reconciling payments. Knowledge of Ministry of Social Services dental coverage provided for patients with disabilities. Experience with patients who speak English as a second language and also patients with disabilities. Ability to maintain accuracy and attention to detail. Ability to effectively manage multiple tasks and priorities. Ability to approach interactions with an awareness of sensitive issues. (e.g., issues concerning specific cultures) Ability to exercise tact and discretion. Ability to type at 50 wpm and to operate the normal range of office equipment as may be required in the performance of duties, such as, data entry systems, calculators, copying machines. Ability to effectively use office software at an intermediate level. (Outlook, MS Word, MS Excel, Databases) Experience with Dental software is preferred. Ability to communicate effectively verbally and in writing. Ability to provide quality service to customers in a courteous, patient manner. Ability to deal with a diversity of people in a calm, and effective manner. Ability to work effectively independently and in a team environment. Ability to work flexible schedules, evenings, and weekends.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.