Bilingual Customer Service Representative

Teleperformance Canada - Toronto, ON (30+ days ago)

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French Bilingual Customer Service Representative | Consumer Goods

Job Description
Are you passionate about making a difference in people’s lives and homes? Do you enjoy a fast-paced environment where you can provide excellent customer service? If you are up to the challenge and enjoy helping customers every day, then we at Teleperformance have an amazing opportunity for you with our client - a leading consumer goods company.

Teleperformance is the worldwide leader in customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Please note that this will be a work from home position until the situation with COVID–19 subsides, once the situation stabilizes candidates will be expected to work from our office at Yonge and Eglinton in mid-town Toronto.

Your responsibilities
Answer incoming customer calls/ emails/social media queries with regard to product delivery, billing concerns and general queries.
Respond to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around.
Maintain a high level of professionalism and build a positive rapport with each and every customer
Update customer information in the customer service database after each customer interaction.
Work with the management team to stay updated on product knowledge and stay updated on any changes in company policies
Make a positive impact on the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Exercise retention efforts when appropriate

Job Requirements/Qualifications
Must be at least 18 years of age
Must have at least 6 months of call center experience
Ability to type at least 35 words per minute
Flexible schedule – 24/7 availability
Overnight premiums if your shift falls from 10 pm to 6 am
High school or GED
Excellent command of English and French language needed.

What we offer
Hourly Pay with the opportunity to earn bonuses based on performance or through our employee referral program.
An employee assistance program which provides excellent medical, dental and benefits plans
Internal career advancement opportunities with JUMP Teleperformance Career Plan
Several discounts used on various services (Gym, Costco, etc.)
Paid Training

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs

For interested applicants, please send your resume to

Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. For more information concerning our Data Privacy Policy, Data Subject Rights, or to complete a Data Subject Rights Request, please visit our website.