Bilingual Customer Service Specialist (15 Month Contract)

Innomar Strategies - Montréal, QC (30+ days ago)

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JOB SNAPSHOT

Employee Type:
Full-Time

Location:
Montreal

Job Type:
Consultant
Customer Service

Experience:
At least 2 year(s)

Date Posted:
5/15/2020
JOB DESCRIPTION
Reporting to the Program Manager, the Customer Service Specialist is responsible for undertaking the management of specific projects or cases assigned to him/her with regards to reimbursement, within the Specialty Services department. The Customer Service Specialist is responsible for overall management of their patient cases.

PRIMARY DUTIES AND RESPONSIBILITIES:
Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions;
Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs;
Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage
Coordinate pharmacy processes required once funding has been obtained; and
Acquire in depth knowledge of public / private and federal funding mechanisms.
JOB REQUIREMENTS
Bilingual - English & French required;
Post-secondary education or equivalent in a related discipline;
Minimum of 2 years experience in customer service, in an office setting;
Strong proficiency in Microsoft applications (Outlook, Word, Excel);
Professional / courteous / efficient telephone manner;
Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
Candidate must have strong communication and interpersonal skills;
Ability to work independently and in a team environment;
Attention to detail;