Tasting Room Associate

Mission Hill Family Estate - West Kelowna, BC (30+ days ago)

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Position: Tasting Room Associate
Primary Location: West Kelowna, Okanagan Valley, British Columbia

Job Type: April - October

Apply Online: www.missionhillwinery.com/careers

Be part of the next great story in wine…

Our Philosophy:
Mission Hill offers experiences like no other, and our mission is to show the world how the Okanagan Valley is a leader in wine. From our stunning location perched atop the sweeping hills of West Kelowna, guests overlook rows of Pinot Noir and Chardonnay enjoying world-class service in our award wining restaurant, attending one of our Private Events such as our Concert Series or simply joining in our Wine Boutique.

We’re a proudly Canadian company committed to developing talent from within. From our Wine Career Development Program to our mission of filling 80% of roles internally, we seek to ensure our people are invested in, supported, challenged, and offered exposure to the diverse careers in the world of wine.

Who You Are:
You’re a storyteller. You seek to surprise and exceed expectations at every step of the customer journey. You excel in a fast-paced and ever-changing environment with quality product and a brand to be proud of. Our business moves fast, and so do you. And beyond all that you are authentic, respectful, and pride yourself as a true team player.

The Life of our Tasting Room Associate:
Maintain understanding of customer service, process and administrative standards; adhere to Wine Boutique and company policies, procedures and standards
Process customer sales, provide guest service and tastings at the wine bar, set up for tour tastings in the Hospitality Kitchen
Identify opportunities to sell wine, Wine Club, accessories and tours
Transition effectively between tasking, sales, and hospitality responsibilities as scheduled
Provide tasting bar and hospitality support as directed – work behind the tasting bar with guests, set up and tear down tour tastings
Develop and maintain Mission Hill wine and merchandise knowledge to support exemplary retail experience

What We’re Looking For:
Minimum 1 year of experience in a hospitality or retail environment
Must have Serving It Right certification, as well as be of legal age to serve alcohol in BC
Must be flexible as the hours of work will fluctuate with business volume
Working days, evenings and weekends required
You thrive in ambiguity and are comfortable with change
You put trust in others and never let anyone down
You listen, take feedback, respond quickly, and take initiative with a sense of urgency
You are authentic, diplomatic, thoughtful, and always have the best intentions

Bonus Points:
Second language considered an asset
WSET Level 1 considered an asset
Wine sales/service skills considered an asset

What We Offer:
Comprehensive paid training and access to extensive wine education
Monthly Employee Wine Allowance
Discounts at the Terrace Restaurant, Events, and at our Boutique on gifts and wine
Free tastings for you and your guests
Discounts on tours and Sommelier Experiences
Comprehensive health and dental benefits following eligibility period
The opportunity to work in a “Post Card” setting on our iconic property

We want to hear from you! Apply on our website today: www.missionhillwinery.com