Leader in Development

H&M - Toronto, ON (30+ days ago)

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Working as a Leader in Development at H&M means that we are prioritizing YOU and where your potential can take you in a career at H&M! The Leader in Development Program is designed to get top performing leaders in retail ready for a role of Visual Merchandiser or Department Manager with H&M in 6 months!

That’s right! The Leader in Development Program is an investment in YOU. Most of all it is an opportunity for you to invest in your own development and potential with your career in retail. Our great people make H&M the place of possible and the place to be! From working on maximizing store sales, to executing on visual presentation to ensuring a great customer experience, there is no shortage of engaging work as a Leader in Development!

What will YOU do as a Leader in Development at H&M?

The Leader in Development or Department Supervisor (as we like to call it) is a true developing leader in our store locations! As a Leader in Development you will first choose if you would like your focus to be Department Manager or Visual Merchandiser.

With a Department Manager Focus you will:
Lead people to demonstrate the H&M values and provide great customer service, to drive the selling goals.

Show your potential and passion by reacting to the business to ensure profitability for a smaller department at H&M.

Create an inviting and exciting presentation of our fashion in collaboration with the visual team.

Learn to open and close an H&M store location.

Work with sales, cost plans KPIs and budgets to make business decisions to ensure maximum profitability in a department.

Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.

With a Visual Merchandiser Focus you will:
Create an environment that inspires customers to explore their personal style in a smaller department.

Share, inspire and educate the store team on seasonal trend information.

Ensure you meet customer expectations on direct service according to H&M standards.

Secure well-styled mannequins in windows and in store and make sure garment presentation is inspiring.

Create a clear story from windows to the indoor of the store with wearable buying suggestions.

Ensure high quality, commercial garment presentation with good garment care everyday.

Provide strong concept flow by maintaining the concept layout, fixtures and navigation.

Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Identify opportunities to increase customer satisfaction and sales in collaboration with department managers.

Perform sales follow-up and initiate actions to reach sales targets.

The Benefits of Working at H&M

Medical/Dental/Vision Plans 80% coverage fully paid by H&M! Option for 100% buy-up plan coverage!
Paramedical services such as massage, naturopath and more!
Competitive Pay
25% Employee Discount at all H&M Brand locations
Ongoing training, including our Leadership Development Program
Paid Time Off, plus Holidays
RRSP matching program up to 4% match

Competencies - What You Will Bring to H&M

You have a passion for your profession and you love maximizing store selling or visual presentation through your people!
You love to engage with your team and your customers.
You are highly organized and proactive to drive sales by creating selling opportunities and or through visual styling.
You love to provide feedback to help your team succeed.
You understand retail is an ever-changing industry and you are easily adaptable to navigate change.
You have strong merchandising skills with the ability to drive the business through creativity and fashion knowledge.
You love working with a fast pace and multi-tasking.
You take pride in your work. It’s your store!
You have a growth mindset, always open to feedback to make yourself a better YOU!


You are a High School graduate or equivalent or you have an Associate’s or Bachelor’s Degree
You have 1-2 years of retail management experience, including experience as a supervisor, keyholder or visual.
You can lift excess of 20 pounds, you can stand for extended periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
You are able to climb a ladder and use a stepstool.
You have open availability including evenings and weekend.

Job Status:
Non-Exempt, Hourly

H&M’s Commitment to Accommodation

H&M will accommodate disabilities during the recruitment and selection process. If a job applicant requests accommodation from H&M, H&M will consult with the job applicant and make adjustments that best suit their needs. Successful job applicants of H&M will be notified of our policies for accommodating employees with disabilities

Want to work at the place of possible? Click Apply!