Service Advisor - Montreal

Tesla - Montréal, QC (30+ days ago)

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Service Advisor

This position is based at the Montreal-Ferrier location. The role has rotating hours including days, evenings and Saturdays.

Responsibilities:
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
Requirements:
  • Fluent in French and English (written and spoken) is required.
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goal
  • High School diploma or equivalent
  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
Tesla participates in the E-Verify Program