Senior Language and Data Analyst

Two Hat - Kelowna, BC (4 months ago)

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Filtering the negative to make room for the positive.

At Two Hat, our mission is to help social networks build safe and healthy online communities by removing negative interactions to make room for positive human connections. We believe that everyone should be free to share online without fear of harassment or abuse.

Processing nearly 30 billion interactions a month, Two Hat enables clients across a variety of social networks and gaming companies to deliver positive user experiences by detecting and filtering harmful content in real time, before it reaches the community. More than just a filter, we provide an all-in-one content moderation solution, with data analysis, content escalations, flexible workflows, auto-moderated user reports, and more. Clients benefit from our scalable, autonomous, and transparent solution, as well as our team of industry experts who consult on best practices and industry standards. As a leading provider of content moderation best practices, we believe we can restore the original purpose of the internet - to empower positive human connection and facilitate healthy social online interactions.

Removing illegal content is a shared responsibility. To that end, we work with international governments and law enforcement in helping to prevent the targeting of children through the internet, and train AI to detect new child exploitation material.

Who you are

This is an exciting period of rapid growth as we begin to establish our presence in the SMB market. To support this growth, we are currently looking for a Strategic Account Executive to join our team remotely. We are looking for someone who's able to learn new technology quickly, is excellent at nurturing leads, and builds long-lasting relationships with customers with ease. You have industry knowledge about the gaming and social media space; either from using the apps first hand or having worked in the space in the past.

Why you want this role

Purpose and impact. We've said it a few times, but what we do matters. We are building solutions that make a difference. You want to be part of eliminating harmful online incidents and growing a safer internet. You want to help build a solution you truly believe in; one that is timely, relevant and draws positive attention for the impact we make.
Growth and challenges. You are ready for the thrill of tapping into a new market space; one that includes some of the fastest-growing companies in technology, gaming, social media and applications. You are committed to an exciting and rewarding career in and you are looking for a company where you can influence processes and contribute to growth in an impactful way.

How you will make an impact every day:
Visualize complex and large data in a way that demonstrates the value of Community Sift to our clients
Being outstanding at pulling, cleaning and manipulating large sets of complex data to turn them into stories that key stakeholders can understand
Expert at writing SQL queries & doing data analysis with Python and/or R, and know your way around visualization tools (Tableau, Periscope, etc.)
Naturally curious, and have a solid understanding of common statistical methods and their real-world applications
Identify trends in language and make recommendations to improve the quality of the language
Build and test language best practices that drive efficient and effective data management workflows
Establish Two Hat as a strategic partner at our clients key business executive level, striving toward a zero-churn rate and NPS score of 60

What you bring

Degree in Computer Science, Statistics, Information Technology, or a related field of study
5+ years in data analysis or big data roles
2+ years of project management experience
1+ years writing SQL queries & doing data analysis with Python and/or R, and visualization tools (Tableau, Periscope, etc.)
Strong working proficiency in English in addition to fluency in your first language.\
A strong grasp of parts of speech and language rules

Join us

Our CEO and Founder is a visionary who believes in a better internet for everyone- and it's a vision each one of us stands behind. Sure, it's a lofty goal; and maybe it sounds impossible…but we don't think it is. Our technology is capable of more now than when we started, but unsafe users are growing increasingly deceptive. We continue to step up our game and meet those challenges at every turn.

Right now, we are growing and we aren't slowing down anytime soon. We are looking for brilliant, innovative and deeply conscientious people to join our team and be part of our mission. This is a place where:

We have an evolving startup culture of fiercely dedicated and collaborative individuals
A tech giant praised us for tackling - and solving - a highly complex chat feature
We are known as the thought leaders in the evolving space of content moderation and are engaged in shaping anti-bullying legislation in the US and EU
Pink Shirt Day means something to us on a deeper level
We believe in recognizing our peers through spot rewards that are handed out by the CEO
We host a "Mug Club" which is our version of a Ted Talk presented by anyone with a bright idea

Interested in applying but worried you don't have it all? At Two Hat we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference and meet 70% of the qualifications, we encourage you to apply. Express your interest here or follow us on Facebook, Twitter or LinkedIn to learn more about us.

Two Hat welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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