front desk manager - accommodation services

Bayside Inn & pub Ltd - Alert Bay, BC (30+ days ago)

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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

2 years to less than 3 years

Business Equipment and Computer Applications
MS Excel
MS Windows
MS Word
MS Office
MS Outlook
Additional Skills
Supervise staff
Recruit and hire staff
Perform front desk duties
Conduct training sessions
Conduct performance reviews
Arrange for and oversee maintenance activities
Work Setting
Hotel, motel, resort
Specific Skills
Address customers' complaints or concerns
Prepare budgets and monitor revenues and expenses
Negotiate with clients for the use of facilities
Negotiate with suppliers for the provision of materials and supplies
Implement marketing activities
Establish work schedules
Enforce policies and procedures
Develop and implement business plans
Develop and implement policies and procedures for daily operations
Assist clients/guests with special needs
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Combination of sitting, standing, walking
Ability to Supervise
5-10 people
11-15 people
Personal Suitability
Initiative
Effective interpersonal skills
Team player
Excellent oral communication
Excellent written communication
Client focus