Manager, Scheduling & Analytics

City of Edmonton - Edmonton, AB (30+ days ago)

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Manager, Scheduling & Analytics
Job Number : 39300
At the City of Edmonton - City Operations, the long-term success of our business is developed by the actions of exceptional leaders who exemplify our values of safety, respect, quality, excellence and the customer. As a leader, you will interpret, operationalize and sustain the vision and values. As a leader, you must inspire others to do their very best.

Working as an agent for Council, ELT, and the Branch Manager, and reporting to the Director of Planning & Scheduling, the Manager, Scheduling & Analytics is accountable for producing accurate and efficient vehicle schedules and operator shifts for five major signup periods annually and developing analytical tools to support transit system improvements. This position supervises the activities of a team of Schedulers, Scheduling Assistants and Data Analysts.

Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style. With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

Provide leadership, direction and support to the Scheduling & Analytics team
Lead the team to design and produce operating schedules using HASTUS software for all transit routes provided by Edmonton Transit based on service plans for five major sign-ups per year
Lead the team to analyze transit performance data (i.e. on-time performance, passenger loads, boardings), inform planning and scheduling changes, and support enterprise performance management
Identify and prioritize improvements to the transit system using evidence-based research (grounded in-transit data analytics), focusing on improving the reliability of the network and maintaining quality service for customers
Ensure efficient and accurate shift design, running board preparation, route map development and operator shift sign-up support
Develop schedules and shifts that ensure cost-effectiveness for Transit operations.
Collaborate with the Manager of Planning to manage the most efficient and effective deployment of ETS resources, including fleet utilization and operator time
Develop the capacity and manage the performance of the Scheduling & Analytics team through competency-based recruitment, professional development activities, performance evaluation, mentoring and coaching
Lead and create a positive work environment providing recognition and support while promoting health, safety and wellness in the workplace
Contribute to the Planning & Scheduling leadership team by supporting business planning, work process improvements and effective communication
Share information and gather feedback through internal committees and relationships and work collaboratively to develop solutions
Stay abreast of industry best practice and technology capability

Qualifications :
Completion of a Diploma or University Degree in Business Administration, Commerce, Computer Programming or a related discipline
Minimum of 7 years of public transit-related experience including:
Experience working as a supervisor in a unionized environment
Experience directly managing a team
Experience working with collective agreements
Experience in transit scheduling/shift design with a thorough understanding of bus operations, scheduling software, customer experience and collective
Knowledge of effective transit practices operating in a large municipality within a unionized environment
Skilled at using databases, spreadsheets and other software to maintain data, perform analysis and report various scenarios for decision making
Sound working knowledge of computer applications is required. Advanced level in MS Word and Excel is mandatory
Ability to build and develop strategic and collaborative partnerships with a variety of partners and stakeholders including senior management, the staff at all levels, union representatives, academic institutions and other external stakeholders
Ability to think strategically to address large, complex issues and to manage emergent projects while steering dynamically
A strategically agile leader able to anticipate business opportunities and influence enterprise-wide policy, planning and initiatives
Proven analytical skills, and the ability to synthesize information to provide evidence in support of sound decision making
Effective communication and interpersonal skills and able to deal effectively with situations of conflict and criticism
Excellent negotiation and problem-solving skills
Proven skills in leading and motivating teams with a track record of building healthy and positive workplace environments that enable staff to reach their potential while strengthening organizational capacity
Superior leadership and human resource management skills including performance development/improvement, interdisciplinary team building, and individual and team supervision
Ability to anticipate, assess and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work and lead in a changing environment
Ability to work with a high degree of independent judgement
Excellent listening, facilitation, presentation, and written communication skills
Effective verbal communication and interpersonal skills and ability to deal effectively with situations of conflict and criticism
Strong organizational and time management skills with demonstrated ability to prioritize and coordinate work to a deadline and tight timelines
Proven ability to recognize the needs and perspectives of a wide range of stakeholders, i.e. passengers, operators, union executive and management
Proven ability to foster a positive and productive work environment with the ability to motivate and influence others
Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
Applicants may be tested

A Certificate Program in Supervision/Leadership/Management from an approved post-secondary institute, supplemented by courses in human behaviour, personnel management and system analysis, mathematics, or business processes/shift design/scheduling
Familiarity with HASTUS or Trapeze scheduling software
Experience in data analytics and performance reporting

Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly.

We are an equal opportunity employer.
We welcome diversity and encourage applications from all qualified individuals.

This posting is for 1 permanent full-time position

Hours of Work: 36.9 hours per week

Salary: $84,597.00 - $120,852.00 (Annually)

Talent Acquisition Consultant: PS/MJB

Classification Title : ML2 - Transportation
Posting Date : Jul 27, 2020
Closing Date : Aug 10, 2020, 11:59:00 PM (MDT)
Number of Openings (up to) : 1 - Permanent Full-time
Union : Management
Department : Edmonton Transit Service

Work Location(s) :
15th Floor Edmonton Tower, 10111 104 Avenue

Edmonton T5J 0J4
Position Manager, Scheduling & Analytics
TEAM Business Professionals
Job Type External
Job Location 15th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4