Intensive Case Manager (Part-Time, 1 Year Contract)

Community Addiction Services of Niagara - Niagara, ON (30+ days ago)

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Job Description Intensive Case Manager

Position Summary:

Reporting to the Director of Intensive Programs, the Intensive Case Manager (ICM) provides comprehensive community treatment and housing support to clients participating in the agency’s Addictions Supportive Housing Program (ASH). An ICM provides assistance through a continuum of functions that can include: initial and ongoing assessment, initial treatment planning and ongoing adjustments as required, community treatment, referral and integration of required services, life skill enhancement, advocacy, personal care coaching, self-efficacy promotion, and collaboration with other service providers.

Contract Duration: January 1st, 2020 – December 31st, 2020

Location: Niagara Region

Hours of Work: Regular work week is 21 hours/week with a rotation of after hours on call responsibilities on weeknights, weekending and/or holidays once every 6 weeks

Reports To: Director of Intensive Programs

Posting Date: December 3rd, 2019

Closing Date: December 17th, 2019


  • A relevant undergraduate degree plus two years of addiction experience or a relevant two year Community College diploma with five years of addiction experience.
  • Registered with/or in the process of registering with a regulatory college (i.e. Ontario College of Social Workers/Social Service Workers, College of Registered Psychotherapists of Ontario).
  • Broad knowledge of addictions treatments and explanatory theories, homelessness, mental illness, and community resources.
  • Current criminal record check for vulnerable sector.
  • Previous experience in residential services supporting individuals with a concurrent disorder.
  • Valid Driver’s license and insurance.

Duties and Responsibilities

1. Assessment

  • Conduct a standardized assessment, using approved documents.
  • Determine the client’s specific needs, goals, characteristics, problems and stage of change through mutual investigation or exploration.
  • Provide clients with information about: the links between their problems and substance use /gambling, addictions treatment services and other community resources to address presenting issues and to initiate the treatment planning process by providing motivational feedback.

2. Initial Treatment Planning

  • Negotiate individualized treatment plans, based on feedback from the assessment results, the client’s strengths, prioritized problem areas, clinical judgement, client’s preference and readiness to change, and identification of potential barriers to treatment entry.
  • Develop a clear plan of action; including client’s identified goals, treatment interventions, specific referral as appropriate, duration and frequency of on-going services.

3. Community Treatment Services


  • Conduct individual counselling sessions, the frequency and length of sessions may vary depending on the client’s needs and program format.
  • Maximize clients’ participation in treatment, community services and events and actively promote self-efficacy,
  • Counselling includes brief intervention, lifestyle and personal counselling to assist individuals to develop skills to manage substance abuse and/or gambling and related problems, and/or maintain and enhance treatment goals.
  • Community treatment services also include activities such as early intervention, relapse prevention, crisis intervention, follow-up and aftercare.


  • Facilitate structured content and process groups.
  • Utilize effective group management techniques and presentation styles.
  • Be familiar with program rules and follow standard procedures for managing and discharging participants.

4. Client Liaison/Advocacy

  • Intervene on client's behalf, as requested or indicated, with other agency staff or other community services.
  • Maintain or preserve a professional counselling relationship between the client and assigned counsellor.

5. Supportive Housing

  • Manage a caseload of clients involved in the agency’s supportive housing program.
  • Maintain a professional collaborative relationship with CASON’s Supportive Housing partners.
  • Conduct a life skills assessment to determine client’s specific needs to enhance independent living capabilities and promote self-efficacy.
  • Identify life skill goals and develop a comprehensive learning plan for achievement.
  • Ensure clients understand and fulfill responsibilities for property upkeep, such as snow shovelling, landscaping and garbage disposal.
  • Assist client to obtain, as appropriate, supplementary supports to support independent living.
  • Additional knowledge required: Landlord and Tenant Act, the Tenant Protection Act, the Mental Health Act, the Ontario Human Rights Code, and the Child and Family Services Act.
  • Routinely monitor the client’s general health and well-being and provide advice and support as appropriate.

6. Administrative

  • Maintain a complete, accurate and comprehensive clinical record on each client contact.
  • Maintain client files according to agency policy and procedures.

7. Team and Organizational Responsibilities

  • Liaise with community partners and other agencies in a manner that promotes the agency’s reputation and facilitates quality care for shared clients
  • Participate in agency work delegated to committees related to staff development, program planning, social activities, community information.
  • Share information and constructive observations with colleagues that promote clinical and administrative activities of the agency, including peer review and consultation,
  • Commitment to research investigations, pilot projects, etc. that may be undertaken by the agency.
  • Help ensure the organization and program objectives are met.
  • Participate in public education, placement student mentoring, professional development activities, program development, planning groups, etc., as appropriate or assigned.
  • Demonstrate interest in the broad field of health care and the specific fields of substance abuse, problem gambling, concurrent disorders, and supportive housing.
  • Work harmoniously with colleagues.
  • Conduct self in a responsible, professional manner.
  • Perform other duties that may be assigned from time to time.

Working Conditions

  • Working independently
  • Overtime as required
  • Moderate physical activity including walking, standing, sitting, lifting

We thank all applicants for their interest in this position however we will only be contacting those selected for interviews.

Community Addiction Services of Niagara is an equal opportunity employer who encourages applications from individuals reflecting the diversity of our community. French language skills are an asset. We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation due to a disability to participate in the recruitment and selection process, please advise us and we will work with you to meet your needs.

Job Types: Part-time, Contract

Salary: $25.70 to $29.75 /hour


  • addiction: 2 years (Preferred)