Job Title: Cage Supervisor
Department: Finance Department
Reports To: Cage Manager/Director
The Cage Supervisor is responsible for role modeling customer service behaviors while providing guidance and leadership to all cage cashiers with all financial transactions.
Essential Duties and Responsibilities
Daily supervises and coaches team on routine activities and general employee relations while providing training, performance management, performance reviews and meetings. Implements new operations or plans individually or within the team for optimal customer service delivery. Manages and deals effectively with complaints by resolving problems with little to no impact on the business. Implement the organizations policies, procedures and applicable laws.
Qualifications and Requirements
Friendly and outgoing customer service skills needed with hands on experience in a fast paced regulated and controlled environment at a supervisor level. Ideally you have six months previous cash handling experience and or have been in banking before. Additionally, you must have really good math skills, above average computer skills, recognizable initiative and excellent interpersonal skills with the ability to build lasting relationships. Specific skills include:
Customer Service: Role models the behavior necessary for overall customer satisfaction and support of repeat business by providing excellent customer service, dealing with complaints or inquires in a timely professional way that supports the mission, vision and values and the owner groups good will.
Organizational/Job Knowledge: Possesses current knowledge to successfully perform the job; may be regarded as an expert in the technical/function area and uses other resources when appropriate. Knows the business and understands the relevant issues, task, responsibility or relationship of role to the organization.
Organizational Strategy: Manages to profitability and makes decisions that enhance the organization’s financial status. Defines the standards and emphasizes the need to deliver quality services and products. Anticipates and takes action to meet customer needs and/or searches for ways to increase customer satisfaction.
Leadership: Provides direction, sets clear priorities, and clarifies responsibilities for all team members on a regular basis. Respond timely and appropriately on all employee relations, concerns, queries and other complex issues. Coach, lead, teach and develop staff by giving timely feedback, challenging assignments and developmental opportunities.
Foster Teamwork: Builds strong teams committed to organizational goals and conducive to teamwork by encouraging collaboration among team members and hiring the right people. Implements and supports all resort programs such as: training, marketing, employee recognition, for employee engagement, internal promotions, transfers and tenure.
Communication: Communicates relevant and important information with others as appropriate. Speaks clearly, fosters open communication, listens to others, and prepares effective written communication.
Self-management Skills: Acts with integrity by building trust, showing consistency in behavior, living our values, ethically, and following through on commitments. Demonstrates with confidence the ability to adjust and change agenda based on the multiple diverse needs of resort and team while using sound judgment.
Interpersonal Skills: Builds positive work relationships by displaying organizational savvy, understanding the agenda and perspective of others while influencing others through collaboration. Manage disagreements and disputes by bringing issues into the open in an attempt to resolve in a positive supportive manner. Values diversity and shows appreciation for each person skills and abilities, regardless of the individual’s background (i.e. race, gender, age, disability, etc.).
Administrative Skills: Empowers and delegate others by establishing plans, systems and processes for best efficiency and coordination of work. Regularly follows up and removes obstacles for the achievement of all goals, deliverable within the appropriate time; including, evaluations, programs, projects, requests. Uses time productively.
Health & Safety: Supports all Health & Safety initiatives for the safety of all guests, patrons, visitors and employees by staying up to date on changes, implementing processes that encourage safety, following up on accidents and near-miss. Works in partnership with HR as needed or required to be compliant to MB Health & Safety Act. Complies and executes all policies to team to ensure adherence.
Community Involvement: Supports the Resort’s efforts to integrate the business into the community by attending sponsored gatherings and functions as a representative of the Resort. These include but not limited to, United Way, Chamber of Commerce, round tables, festivals, charitable events, networking within profession, etc.
This role is physically demanding in the area of standing and bending while using both hands in a loud work environment
The incumbent must obtain and maintain approval from the Liquor and Gaming Authority of Manitoba.
Why Work For Us
Here at South Beach Casino & Resort our mission is simple “To provide expert and professional guest service and an entertainment experience for our guests that exceeds their expectations.”
We provide our employees with many benefits and programs to help them succeed in health, wellness, and to drive their work ethic to a new level.
Including these benefits:
Apply today and join a fun, rewarding and exciting environment!
Job Types: Full-time, Permanent