Supervisor –Lounge Services

Swissport International Ltd - Ottawa, ON (14 months ago)

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Job Title: Supervisor –Lounge Services
Location: Ottawa International Airport (YOW)
Targeted start date: 27th January 2020
Status: Full-time
Immediate Supervisor: Manager Lounge Service

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 66,000 dedicated professionals, serving over 850 client companies at 315 stations in 50 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Job Summary

We are building a new world-class VIP lounge at YOW, and are looking for Supervisors to oversee operations. The ideal candidates will work with the Lounge Manager, supervising agents and ensuring a safe working environment. Successful candidates need to have proven experience in the hospitality and/or restaurant industry, be comfortable in a fast-pace environment and passionate about delivering a great lounge experience to our guests. Fluency in English and French is a prerequisite.


  • Directly supervises the Lounge Agents;
  • Assign duties, direct staff, coaches and disciplines employees;
  • Ensure compliance with airline customers, following Swissport SOP's at all times;
  • Ensure a prompt and high standard of quality guest service at all times to the leisure and business travelers in order to maintain guest satisfaction;
  • Liaison with airline customers and airport authorities;
  • Enforce and monitor Swissport's Health & Safety policies and procedures;
  • Monitor training requirements and manage overtime;
  • Investigate and report all errors, incidents, and injuries during the shift;
  • Provide on the job training when needed;
  • Verify and validate employees’ time sheets;
  • Promote employees’ assiduity and maintains good work relations;
  • Ensure good communication between departments and information sharing;
  • Make sure that assigned personnel and necessary equipment are properly utilized;
  • All other duties as assigned.

Qualifications Required

  • English and French fluency mandatory;
  • Must have at least 2-years hospitality, restaurant, or relevant experience
  • Available and flexible to work various shifts (day, evening, week-end and holidays), mandatory;
  • Passionate about customer service;
  • Leadership and people management skills, and team spirit;
  • A proven ability to problem solving and decision making;
  • Excellent planning and organizational skills, professionalism and autonomy;
  • Commitment to continuous improvement;
  • Computer literate (Office Word, Excel);
  • A good understanding of all regulatory and recommended procedures that relate to the airport environment are considered an asset.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.


Job Type: Full-time


  • leadership: 2 years (Preferred)
  • hospitality: 2 years (Preferred)


  • French (Required)