Automotive Service Advisor

Wright Choice Automotive Ltd. - Quesnel, BC (30+ days ago)

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Job Type: Full Time, Permanent
Start Date: As soon as possible

Language: English
Minimum Education: High School
Positions Available: 1

NOC Group: Administrative Officers (1221)
NOC Job Title: Administration Officer
Expires in 0 days
Expires: 2020-01-31
Posted: 2019-12-30
Last Updated: 2019-12-30

Job Location(s)
331 Racing Rd
Quesnel, British Columbia
V2J 5X3, Canada
Job Description

Service Advisor Responsibilities:
Greeting customers.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the disadvantages of trading in versus fixing their car.
Managing and overseeing the facility's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Skills.

Experience in the automotive field may be advantageous.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.
How to Apply

Expiring: Jan 31, 2020

Contact: Wayne Wright
Phone: 250-747-2333

In Person:
331 Racing Rd
Quesnel, British Columbia
V2J 5X3, Canada