Service Writer-Guelph, Ontario

Trimac - Guelph, ON (13 months ago)

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Reporting to the Service Manager, the Service Writer is an external-facing employee responsible for managing all aspects of customer communication and appointment scheduling as well as a significant portion of the repair order and was ticket management and invoicing. The ideal candidate will have worked in transportation or mechanical environment with a focus on the Tank and Trailer commercial transport industry.

Essential Duties/Responsibilities:
Managing the shop and wash rack email inbox
Managing customer phone calls and inquiries
Coordinating any walk-in customers
Appointment booking and planning future work orders
Adjusting repair orders and wash tickets to reflect any changes or additions to the required work
Managing repair order priorities
Maintaining constant communication with the Service Manager or Foreman on all job progress
Performing yard checks
Verifying all labor and parts are accounted for on ROs and Invoices, both commercial and internal.
Close work orders and invoice Customers when the job is complete.
Account for all parts in and out of the parts room.
Source and purchase all parts.
Maintain company standard inventory levels for owned and consigned parts.
Prepare required inventory reports.
Utilize Shop Planner.

Strong interpersonal and communication skills.
Proven track record of group leadership and commitment to quality and safety.
Possess a thorough knowledge of heavy-duty truck parts and vehicle systems preferred.
Computer literate (Windows / MS Office) (TMT preferred).
Strong interpersonal & problem resolution skills

Technical background, tractor or trailer maintenance or parts experience is required.
Experience with computers, good keyboarding skills, and be familiar with Windows.
Excellent customer service, oral and written communication skills.
Demonstrated planning, organizing and prioritization skills.
3+ years of experience in a similar role
Transportation experience required
We change lives for our employees and partners. Internally, we build futures for our employees who are the backbone of everything we do. Your career path and future are important, and we will support your goals. Externally, our hauls ensure that families have the necessities of life - whether it’s gas for a family vacation, products to care for your toddler, or the cement in your home’s foundation. Trucking is the heart and soul of serving the needs of others and we make your needs a priority at Trimac. No matter their role, we know that everyone working with us makes a difference in the lives of others. Ready to make a difference?