Collections Specialist

Lightspeed ENG - Montréal, QC (30+ days ago)

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Lightspeed is currently seeking a Collections Specialist to join our Finance team. Reporting to the Collections Manager, the ideal candidate is self-motivated, possesses strong organizational skills, and is extremely attentive to detail. The Collections Specialist holds a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!

About Us

Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one Point of Sale software ( ) system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.

Primary Responsibilities

  • Communicate with customers for all outstanding amounts (primarily via phone)
  • Arrange and follow up on payment agreements with customers
  • Provide quality customer service to all our clients
  • Identify the reasons for non-payment
  • Produce the collection report in Excel
  • Respond to all information requests from customers and different departments

  • 1 to 2 years of experience in a similar position
  • Possess strong English communication skills (oral/written)
  • Ability to work under pressure, manage priorities and meet deadlines
  • Be a skilled negotiator, organized, versatile and autonomous
  • Maintain good relationships

  • Fluency in French, Dutch or Spanish
  • Knowledge of Mac OS X
  • Proficiency in any accounting system
  • Knowledge of Excel (VLOOKUP, Pivot tables)
What's in It for You?

In addition to the perks you see on the Careers page, you'll get access to:

  • A beautifully renovated office space in a castle; one of the best development centres in Montreal;
  • An environment that encourages initiatives and leadership;
  • Happy hour every Friday afternoon;
  • Birthday treats every month to celebrate our employees;
  • Social events throughout the year including the legendary annual holiday party;
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are!