Senior Manager, Global Triage (Bilingual: Spanish)

Scotiabank - Toronto, ON (30+ days ago)

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Requisition ID: 71102

Join the Global Community of Scotiabankers to help customers become better off.

Provides leadership and co-ordination of alert triage activities across multiple global sites. The incumbent ensures consistency of operations and business processes and provides operational advice and counsel as a business process expert. The incumbent ensures AML-related regulatory obligations, business strategies, plans and initiatives are executed in compliance with governing regulations, internal policies and procedures.

Key Accountabilities:
Provides effective oversight to ensure consistency of operational processes, procedures, and documentation for Triage functions across all major campuses in Global Operations.
Ensures effective communication and collaboration across all Triage functions to ensure consistency in Alert Adjudication, closures, and escalations. Oversee implementation of required actions based on feedback from Quality assurance and Quality Control programs.
Identifies opportunities for driving productivity and quality improvements in work completed by Intake and Triage Analysts. Ensures opportunities are implemented Globally in all campuses.
Collaborate with diverse stakeholders across AML Operations Governance, Technology, MIS, Data Analytics, to ensure efficient and effective operations of the Triage functions across all campuses. Takes a leadership role on driving transformation initiatives across all Triage teams, globally, including but not limited to, process automation, process optimization, and removal of duplication.
Act as a central point of contact for Leadership of each Triage function for raising concerns and ensuring AML Operations Leadership awareness of critical issues.
Collaborate with partners in MIS to ensure effective reporting is in place that allows for effective oversight of all Triage functions by AML Operations Leadership, including KPIs, Metrics, and Business Process Management reporting.
Contribute to preparation for Quality Assurance, Testing, Audit, and/or regulatory review of all Intake and Triage business processes, procedures, documentation, and technology usage.
Provides tactical and strategic support to AML/ATF Operations relative to the investigation and management of AML/ATF Automated Monitoring System (AMS) Alerts, Unusual Transaction Reports (UTRs) and Referrals as assigned including high profile cases, ensuring operational and reputational risks are duly managed from a Scotiabank Group perspective.
Support the implementation of new AML/ATF methodologies and monitoring tools to mitigate new and emerging ML/TF risks while conducting ongoing analysis of core operational processes to identify potential procedural gaps and foster an environment of continuous improvement.
Oversee centralized, group-wide information sharing in accordance with policy. Apply this information in managing reputational and regulatory AML related risks.
Understand how the Bank’s Risk Appetite Statement (RAS) and risk culture should be considered in day-to-day activities and decisions.
Create an environment in which team members under his or her direction pursue effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk. Responsibilities include, but are not limited to, those defined under the Enterprise-wide AML & ATF and Sanctions Handbook, Scotiabank Code of Conduct, the Anti-Corruption Policy, Scotiabank Information Security Policy and the Enterprise-Wide Risk Management Framework.
Acquires extensive knowledge of local and significant and relevant international AML laws and regulations.
Contributes to complex projects, ensuring all regulatory requirements are met and findings based on regulatory reviews/audits are addressed in the required timeframes.
Builds a high-performance environment by implementing a human resource strategy that retains, develops and motivates their team fostering an inclusive work environment; communicating Scotiabank’s and AML Operations’ visions, values and business strategy.

Experience/ Edcuation:
Bachelor’s degree (University Degree) with a minimum of 3- 5 years of experience in AML, Compliance and/or Audit capacity in a major financial institution; or equivalent in education and years of experience. In addition,
Certified Anti-Money Laundering Specialist designation is an asset.
Ability to build strong cross-functional business relationships.
Ability to identify and implement continuous improvement initiatives to drive operational efficiency without compromising compliance requirements
Advanced problem solving skills to deal with complex operational issues, across functions
Demonstrates integrity when working with colleagues and leads others by setting example of required behaviours
Excellent written and verbal communication skills, able to manage difficult conversations
High client focus and high risk management focus
Practical knowledge of Scotiabank branch operations and culture
Results oriented, highly motivated with significant strategic influencing skills
Self-reliant and pro-active approach to work
Solid knowledge of Canadian AML/AFT regulations and regulatory reporting framework
Strong analytical, problem-solving and critical thinking skills
Strong organization and time management skills
Supervisory experience of diverse teams and coaching skills.
Spanish speaking is required
Regular travel outside of Canada will be required
Receives direction from the Director and other Senior Management as appropriate on significant legal, regulatory and reputational risk and policy matters.
Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.