Director, People and Culture

Squirrel Systems - Burnaby, BC (28 days ago)

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Director, People & Culture
Burnaby, BC | Full-Time

Squirrel serves hospitality clients around the globe. From five-star hotel resorts to Michelin-star restaurants to your favourite neighbourhood pub, Squirrel’s technology enables amazing guest experiences!
This could be you
People are your passion. Employee engagement is your focus. You love connecting with others to create a people-focused, collaborative, and high-performance culture. You understand that values influence culture, and culture influences brand. You operate as a trusted advisor and brand ambassador.

If you are a passionate people-focused Human Resource Professional who can be both hands-on and strategic, we would love to hear from you!
Here’s what you will be doing
Reporting to the President, the Director, People & Culture will drive a people-focused and high-performance culture that emphasizes employee collaboration and engagement. This role will have the opportunity to drive our growth by aligning our culture and strategy.

You understand what it takes to be a strategic HR Professional. You work well with senior leadership teams to develop and implement a People Plan that supports Squirrel’s strategic priorities anchored by our core values. However, you are not a hands off executive. You are not afraid to dig into the tactics with your team. Your attention to detail and organizational skills are outstanding. The organization runs so much smoother with you both leading and acting as part of the team.

You will implement and oversee all aspects of Human Resource functions to 175 team members across North America (Canada and the US). We are seeking someone who will be a fantastic ambassador of the company’s brand and culture, both internally and externally.

Duties and responsibilities:

  • Act as a trusted influencer and advisor on people and workplace culture initiatives
  • Design and communicate a philosophy and strategic point of view for development & training, talent planning and cultural fitness
  • Foster and champion a culture of performance and development across the organization
  • Involvement in all aspects of Human Resources including recruitment, hiring, onboarding, training and development, policies & procedures, benefits
  • Provide recommendations and training on leadership and organizational behaviours
  • Contribute to development of leadership through focused development strategies including talent and performance management
  • Provide guidance for change management initiatives
  • Provide required training for all Squirrel Systems staff variety of topics including policy and procedure ; health and safety; Leadership; process and change management
  • Partnering with all team members in promoting a strong culture, positive employee experience, and a great place to work
  • Direct and oversee operations of People and Culture team ensuring alignment with company goals and OKR’s
  • Anticipate and identify emerging issues, trends and problems that affect the policies and programs of Squirrel Systems
  • Identify and address issues that affect the overall health of the organization; morale, effectiveness, turnover, absenteeism and productivity.
  • Lead / Support diversity initiatives
  • Maintenance of payroll and employee benefit programs
  • Ensure compliance regarding regulations and laws by executing necessary policies and procedures.

What you bring

  • Post-secondary education in Human Resources, or equivalent experience
  • Minimum of 7 years’ experience in progressive Human Resource roles
  • Chartered Professional in Human Resources (CPHR) certification is an asset
  • Highly developed skills in coaching, facilitation, conflict resolution, and relationship management
  • Outstanding interpersonal and communication skills
  • Strong sense of confidentiality, professionalism, tact, and diplomacy
  • Adaptable, with the ability to be both hands-on and strategic

We want to grow with you
Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of enabling amazing guest experiences! We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

Our values:

Think Big, Be Bold: We’re all about thinking outside the box. In fact, there is no box. The possibilities are endless, so we welcome bold and innovative ideas.

Walk a Mile: By understanding our clients as well as each other, we can achieve our purpose of enabling amazing guest experiences.

Together We’re Better: We’re stronger as a team. Our Big Hairy Audacious Goal is only possible by learning from one another and working together.

Do the Right Thing: We take the long view. We choose what’s best for our customer, employees, partners, and shareholders.

Strive for Excellence: We reject mediocrity. We want to be the best in everything that we do, whether it’s our people, product or processes.

We offer:

  • Competitive compensation, a comprehensive benefits package, and paid time off
  • Professional development reimbursement and training
  • Tons of fun social events and opportunities to give back to our community

Sound like a team you’d like to join? Then please tell us why you believe you would be the perfect fit to be our next Director of People & Culture and include a cover letter that recounts the most important aspects of building a strong HR team.

At Squirrel, we value diversity. We have a global, multicultural following—we want to reflect that inside our walls. We are successful because of the unique voice our employees bring to our company, our products and our community. We encourage all candidates regardless of race, gender, religion, or sexual orientation to apply.

Job Type: Full-time


  • Strategic Planning: 5 years (Preferred)
  • Human Resources: 7 years (Required)


  • CPHR (Preferred)